 Please help : Your account has been full restricted
I cannot list more item on 30th December and I got email from eBay as shown below
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In order to maintain the security of eBay trading platform, we noticed
that your account has generated an excessive amount of dissatisfaction
among buyers who transacted with you. We are regretful to inform you
that your account has been full restricted for the high percentage of
“bad buyer experience”.
A bad buying experience can be reflected from one or more of the factors
highlighted below:
- Feedbacks from buyer:negative/ neutral feedback;
- DSR rating: low detailed seller rating in Item not As Described,
Communication, Shipping time or Shipping and Handling Charges
- Disputes: Item Not Received dispute /Significantly Not As Described
dispute.
Bad Buyer Experience count is based on all global buyers you have had
transactions with. For example, even though you only list on the US site
transactions with a buyer EU that resulted in bad buyer experience will
also count.
Once you have received any of the above-mentioned response from your
buyer(s), your account performance is affected and if the situation is
serious, this can lead to consequences like account suspension.
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And when I tried to list more item it shows
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Alert
At this time, you can't list any more items with this account. We're sorry for the inconvenience.
eBay occasionally places limits on accounts in order to help keep our community safe. This limit isn't a reflection on you -- these same limits apply to many sellers.
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What should I do to be able to sell more item. I have improved everything from last november.
Last month til now I got about 100 Positive feedback without negative and neutral. No open case.
Now in total I got Feedback of about 450 with 3 negative and 4 Neutral which is 99.3%
The bad feedbacks are from mid of last year wil last november.
My DSR is as following
Low DSR
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item as described 1
communication 4
dispatch time 8
postage charge 6
Average DSR -> 4.91, 4.83, 4.79, 4.83 which is considered "above standard"
This is full restriction. I contacted ebay she they said they cannot do anything about it because it's evaluated by a robot (automatic system). It will check every 7 days of my first date of restriction. If I meet the requirment, it will remove the restriction automatically. However it's 7 days pass but it's still limited.
at the end of last November I wrote down my DSR and feedback.
My low DSR are 0 3 6 4 and feedback is 9.2%
It means since 1st December til now I got more low DSR of 1 1 2 2 from selling about 200 units. I don't know if it's too many when compare with the quantity I sold or the feedbacks I received so that they put restriction on my account.
What should I do about it or what I can do is only to wait until my feedback and DSR rating is increase? I don't know who is the one who give out this rule. This is so stupid. Don't allow member to sell and expect them to improve their selling performance????
Last edited by maprod; 01-12-2011 at 10:54 AM.
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