 Please help w/ FR%OMM002
I'm fairly new to the forums and would appreciate any help that can be offered. I have two legit eBay accounts with my real information. First one (primary account) is a Top-Rated Seller & Silver Powerseller account with over 1800 feedback (100% positive). I recently was sent the FR%OMM002 email and asked to fax in information. Because this is technically not a suspension, but just a selling restriction, there is nowhere in the email that states that you cannot use your other accounts on eBay like the suspension emails do. So while compiling the requested information for my primary account, I continued selling on my secondary account. Then the same thing happened to the secondary account.
Meanwhile, I fax in information requested for primary account. I get an email back within hours stating that they have received the documentation and that they decided to remove the selling restriction, BUT FIRST I have to resolve the linked secondary account. However the agent specifically stated that no further documentation was required.
Annoying, but I thought, okay, no big deal I'll just do the same thing for the second account, then appeal the FR%OMM002 on the primary account. I faxed in information for the second account and sent a courtesy email (reply to eBay Messages) stating that I faxed it in. Apparently the email got to them before the fax, because they responded (again within hours) that they searched their records but did not receive any information. But along with that email, came an email in the primary account requesting more documentation (invoices). Super annoying.
So then call Trust & Safety and ask about this confusion and was assured that the primary account was good to go but just pending resolution of the secondary account. The representative made a notation on my account regarding this. He explained that the fax probably had not been processed before I sent the email (as I suspected). So he assured me that I would get a response within 24-48 hours.
Meanwhile, I get a MC019 Copyright Violation on an item that was clearly NOT a copyright violation on my secondary account. Mind you, the MC019 email came DAYS after the auction already naturally ended. So now, wondering if this affects my chances of getting things squared away with both accounts, I call back Trust & Safety. I explained the listing to the representative, and he agreed with me that he "understands" and "sees my point" as to why the item should not have been pulled/issued a MC019. He said that he would email the lady who pulled it and explain the circumstances to her to try and get the violation removed from the account. He said that it *shouldn't* affect the chances of getting my accounts squared away, especially because there were no prior violations on my account at all.
So now, I wait. I considered starting over but am realistically wondering what my chances are of getting things legitimately squared away if I remain patient and play by their rules. My legit TRS/Silver PS account has over 1800 feedback which I've worked very hard for and I'd hate to have to throw that away.
Any general thoughts and especially experiences with people in same or similar situations are more than welcome. Thank you very much for reading this long post.
 | 
