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Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite
 

I just had an item not as described dispute closed and refund was given to the buyer without him even having to return in the item. WTF?!?!

Did the buyer escalate it to claim coz If you give refund for dispute the buyer can keep the item and nobody can force him to return the item back

Same happened to me few months back, twice actually, I fought back and then PayPal had the nerve to say we have resolved the case in your favor and granted a refund for the buyer, lost 200$ CRAZY!
Where is seller protection?

was the item you sold replica?

Seller/Buyer protection are all lies. No buyer or seller is really protected. Being protected is only a 50/50 chance. That's why I never buy or sell expensive items on Egay anymore. I got burned too many times especially with defective electronic goods from China.

I was wondering the same. Whenever this happens, I request the item to be returned ASAP.

Yes this sucks big time and really pisses me off that scam bidders get away with this kind of stuff. I had this happen to me a month ago and the seller got to keep my product. This is for Octopuspaul...even if it was a replica the buyer has no right to keep your product and get their money back because rather it was replica or the real thing we the seller have to pay for both items ;)

did you give refund for dispute?? or the paypal decided to refund for you??

eB ay can pull this crap any time they want. Just consider yourself lucky if they don't. I used to sell a particular product that was a bit pricey and had this done to me 3 times from scammers. eB ay questioned nothing towards the buyer, they simply said that nothing can be proved so we gave your customer all of their money back, let them keep the item, and screw you with false negative feedback. I tried to fight all 3 disputes and all I ever received was auto-responses.

yep i also had this done to me on a 400 euro jacket!!! he never returned it and they still refunded the guy WTF....

This has never happened with me, the buyer has always had to send the item back?

Do you know what kind of argument your buyer presented to paypal/ebay?
Did he say it was a replica?

Buyers are not required to return items that the buyer does not believe is authentic--per ebay's help page.

Was this a VER O item and the buyer just decided to falsely say it was a replica? So does that mean all a scammer has to do is claim replica and bingo he doesn't need to return it? That is f*cked up.

Yes - if buyer says replica and you cant fight that off then you are done

I have had this happen before, however ebay/PP didn't take the money from me. They let me keep my payment and let the buyer keep the item but they refunded them. The email stated so also, that they chose to issue a refund immediately. I thought it was weird but I didn't care since they didn't take the money from me!

I believe that what che2009 said is truly the case, and even then sometimes it just simply doesn't matter. My items were not Ve RO, eB ay has all of my invoices from distributors on file, and all of my distributors are legit USA based companies. I lost all 3 cases and didn't stand a chance. Customers just opened disputes and said the items were damaged or not as described. eB ay says that nothing can be proved otherwise so you lose.

Opened disputes go against my DSR which can eventually suspend my account, customer gets free products and screws me with false negative feedback.

Of course I block the customer forever, but the deed had already been done to screw me over.

The item was not a replica, it was for an item not as described dispute. The buyer said "I have mailed the package back you should have it shortly and updated the dispute to a claim". Boom, about a week later the closed it in his favor. What a crock of ****ing ****!!!

Well i had one dispute few days ago and ebay told buyer to return item to get refund and i was told to issue refund only after getting item in hand.I guess you are doing something wrong.

yep said it was ⊗⊗⊗⊗ so they advised him to destroy the item and p a ypal refunded him!!!:doh:

It wouldnt matter what u sold phake or real its all up the the buyer if he wants to ship the item back or not cause paypal refunds him reguardless.

well in my case I was not selling a VERO item but what happened was PayPal tookt he funds out to "hold" it until this case resolves itself, then i was in communication with the buyer for a few and finally after this was finished they ended it with the result in " my favor" and refunded the buyer the full amount. I had to mark a filed saying I will accept a return if the buyer ships the item, so I guess they count the buyer would do that and hwo would pp know they shipped it if there isnt a field to mark that I received the item back?
UGH!

I swear a shady person can decorate their whole wardrobe, electronic collection, and house decoration and goods on Ebay for FREE with 10 ebay and 10 paypal accounts.. Crazy stuff

Hi
if buyer says its replica or ⊗⊗⊗⊗,once refund is done from the seller, paypal ask buyer to destroy it, but who that, they get there money back plus the item there is a trick that i use sometimes it works sometimes it doesn't 50/50 chances.

Was it ebay or paypal?

Because you sound like it was paypal but managed to post in the forum for ebay.....:doh: The rules differ so try to get the correct part of the forum

Re: Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite
 

This is happening to me right now. Ebay has ruled in there favour and now my paypal has a negative number. I refuse to pay it.

What I'm wondering is if I stop using my paypal and my ebay account then they can't really take the money from me. I still have to give them permission to take the money from me. Is this correct? or will they just take it from my credit card / bank account? I don't feel they can because I haven't given them authorization, since they are the ones who ruled in favour they can't tell me to pay.

Can someone any feedback about this? am i right? or will they take it from me?

Re: Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite
 

are you sure? I am not a superexpert here but you have agreed to PayPal ToS when you joined, right?

..I guess they have all the right in the world.

Re: Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite
 

Generally with PayPal, if a dispute results in a negative balance, they won't take money from your funding sources (bank/cc) right away, but if you don't resolve the deficiency within a certain time frame, PP will limit your account and send you to collections. That said, they still may reserve the right to debit your linked bank acct if it gets to that point, but not 100% sure on that. I'd look to their User Agreement for guidance on that particular matter.

Re: Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite
 

Welcome to the forums. Are the accounts in your real info? PP could take you to collections...

Re: Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite
 

So, above you have 1 guy saying they will take it eventually and the next guy saying they could take you to collections. Both are good points, and it may help to get more info from you.

If you do not plan on using the account anymore then remove your bank and credit card. If you remove then they definitely cannot take money from those funding sources.

How much in the negative are you? This does matter because some amounts are just not worth chasing after.

Is this a stealth account or an account with your real info? If it is your real info, then you may want to really consider how important it is to you. I can tell you that a real account is irreplaceable and you should consider not letting it go.

Re: Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite
 

Yep, it happens, nothing you can do, you just have to, in the words of the EB customer rep "take one for the team". :(

Re: Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite
 

never heard that one. Usually it's " cost of doing business".

Re: Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite
 

Another good one. :(

Re: Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite
 

This is so disheartening. I swear the 10 times this has happened to me, ALLLLL TENNNN times it was done by someone who 100% knew what they were doing.

If I at least got the product back, I could get at least 70-75% as opened, incomplete, or lightly used when I resold it, cutting down on most of the loss. But they get to keep the product AND the money.

This would be so much easier to deal with as the cost of doing business, if for a full 120 seconds a competent human in the USA was on the phone and reviewing the details of the case and decided one way or another. Just two minutes. They could look at it and decide yay or nay, even if they were wrong 1/2 the time. But for it to all be done basically by default with no consideration whatsoever by a legit human brain and come out of my pocket, even with the solid fees they take out, well it just really stings every single time.

Re: Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite
 

Dude, unless it's a really really lot, I'd suggest you pay it and move on. You're not fighting a human, nobody is going to learn your opinion or see it from your perspective, and you won't gain from it. Not even in the satisfaction of someone smarting from the negative balance.

Instead, just focus on yourself and moving forward- isn't the amount lost worth paying to keep your already established account, your seller history, feedback, and so on? Fleabay is a big machine, it's not even going to be slowed down by .000001 percent by you standing in front of a tank with your little flag. It's harsh, but it's what I've learned over time. When I started Ebay I used to pick out the pennies from the dirt on the floor of my pickup, now after years of getting ripped off by people and writing it off as a loss in the interest of moving forward, I no longer even pick up shiney quarters off the ground when I see them.

Anyway, focus on the value of your time, your account, and your own progress. If you internalize it or try to push back against Fleabay you will just drive yourself nuts and your hair will turn gray. And not in a George Clooney way, either. Mine fell out.

Let it go. Pay it off to zero out your account, and move forward, and be ready, because it's going to happen again at some point. And when it does, come back here and b*tch about it, we'll be here and will listen over some coffee then too. :coffee:

Re: Item Not As Described Dispute Closed, Refund WITHOUT buyer having to return ite
 

Its a matter of keywords that the buyers are using, with a bot and the rep on the line they are calling. That ends all the problems of the buyer returning the item(s) and they get to have their money returned.