| JoshA | 02-22-2012 11:29 AM | Overall I do run into really nice buyers sometimes, also really bitchy ones, but so far I've been able to maintain 100% positive feedback and I did make sure that on every auction I have there's a giant red sign saying "If you have any problems with your item please let me know and I will solve any problem you might have." and I do solve every problem even if it means I'll have to lose the money on it.
Very often people say they haven't received their item, but never do I receive them back. They just go lost or something, or people are out for getting the item for free. Not everything I sell is worth sending registered.
I guess about 3% of my buyers run into problems, but most of them are just very friendly, probably because I'm selling antiques and old-items and people that are looking for those things know it's old so it doesn't seem so weird if a problem does turn up. Of course I do always pamper them with a bunch of messages how happy I am they made the purchase and when they will receive it, etc. |