Customer missing delivery. What to say?

[newjerseymax]

Hi fellow Stealthanites,

Ok I got a message from a customer that claims she didn't get her delivery. I am not really worried about the outcome. I am just holding my tongue.

Shipped April 3rd... Delivered April 6th... Delivery confirmation. USPS website shows delivered to her address on file

She wrote:

"hello i was wondering if you could tell me when i should exspect my order.
it says it should be here pn the 12 and i checked it says it was delieverd
but i never recieved it yet. it was a birthday present for my neice her
birthday was on the 9th . i had to buy her something else. i order alot
from ebay and usally dont have any problems . please let me know if i
should exspect it soon thank you"

Not such a biggie, it happens lost items, theft or other reasons. However upon further inspection. It was delivered to her PO BOX (ebay on file)..

Really? I mean REALLY???

[SaiJin]

at the RARE chance, it's possible... I just got my parcel misplaced in the wrong box number by the clerk and they had to go and look for it... and when I got it, they didn't even say Sorry

[rsot]

Have you told the customer that she has a pobox on file and first step is to go right away to the post office and make sure not misplaced?

[MM78]

Maybe she expected her mail to arrive at her home? Smells a bit fishy that she says it hasn't arrived.

I had one the other day say that she didn't get her package but once she told me that the address on file on ebay/pp was her office, so the package supposedly was delivered on a day she wasn't open! I wish some people weren't so dumb. Anyways that's my birthday rant so see ya all later!

[lightmaria]

Why would she expect it to be delivered to her door when the package was sent to her PO box. o_o

[newjerseymax]

Yes I sent in a nice note about checking with post office and confirming address. Have not heard back. Next thing is she will probably file a claim...lol

[Bam]

Actually It happened to me when I was living in NJ in 2005, I shipped an item to to CA with tracking # and everything, Customer filed a claimed and I fought it. Honestly, from my records, I "think" I shipped it out because I have never had any shipping issues before. The case lasted for months, and eventually I lost. Still to this day, I wonder???? Did I fall for the. "ol banana in the tale pipe."

[rsot]

Hope it works out pepsimax - sounds cumbersome.