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verizon jetpack not letting me print any labels
 

I was really happy that I upgraded my device to verizon jetpack which has alot better, and more stable connections compared to the verizon usb...but the jackpack is not letting me print any labels on ebay. It keeps showing ''connection has timeout'' while the internet is running perfectly.
Need help!!!!

eeeehh... I have a feeling it's not the jetpack. Have you tried printing to a pdf? You may need to clear cookies... restart the computer... etc... basic troubleshooting needs to be done before you rule it to be the jetpack.

Go to speedtest.net, and try out the speed. Because, it could be the jetpack. Try the other things first.

http://forums.ebay.com/db1/topic/Pac...ent/5100081351
a lot of people are experiencing the same problem, damn right before I leave for London on Sunday. Is there any other way to print labels for stealth accounts? since the only dynamic ip device i have is not working = =

have you tried printing to a pdf?

Well... there you go

didnt go well, how do i print it in pdf?

Stop using Google Chrome...

this is happening to me too and i have yet to come up with a solution. it is very very very annoying

you can not even get to the step where it asks you to print to pdf, before the printer choice comes up it says that the connection timed out

''I talked to Verizon today and the gal gave me an idea of what to try to get the Jetpack to stop timing out on the labels. She said when you get to the screen right before the "Pay and Print" button, go into any website. I have done this twice now and it has worked both times!!! Right before I hit that button, I just went into "Google" and then right back to my label screen and clicked the button and it went right through. Hope it will help the rest of you.''

This helps jetback communicates with the printer server(Pitney Bowes) I was able to print out few labels

Send it back and get a USB modem.... that would drive me nuts.

rayray - i tried that one out and it didn't work for me. what browser are you using out of curiosity?

first edition- i wish but it is too late to return, i really hope to come up with a solution because it is annoying and in the long run it costs extra to buy postage from the post office

I called att to set up a personal hotspot on my iPhone and labels print out well now but i end up paying more money for the internet that i dont need. You can still return the jetpack to get the usb modern. Thats how i got my usb modern upgraded to jetpack for free, just tell them that everything is not working and they will send you a replacement with no extra cost

has anyone used stamps.com? maybe i could just print every label through there and attach a label to alter the return address?

i think i have figured out a workaround, it's a little annoying but it might work. my question would be would you be able to be linked through the website?
just copy the address for the shipping label that pops up and email it to your home computer. the link will work on a regular connection and you can print it from there. will it be linked???

You can type in any return address you like when using Stamps.com

thank you JJ

I have the same problem also with my Jetpack. I have opened up a USPS account on the USPS website. I manually add tracking info onto eBay & PayPal which is really annoying.

Still...no one has answered what browser they are using....

i have tried it with all browsers and today i spoke with verizon, they said other people reported the same problem and all they could do was open a ticket. the lady suggested that maybe it is not being allowed because the jetpack is a mobile device and there would be no reason for them to allow to download to mobile devices. it kind of made sense. she also said maybe there is some sort of block in the system that is blocking the site. if they respond to the ticket i will let people know

i think the workaround is a good temporary solution. i don't think it will cause a linking problem because you are actually accessing the PB website

As someone that has a very, very intimate knowledge with verizon.... I suggest you return it for the USB modem while you still can, and escalate the issue to a manager to make them waive the restock fee.

ok i will try that. thank you FE

They're going to BS you about a ticket until you're past the 30 day return period... and if you are past the 30 day return period already, keep escalating it up through managers until they make it happen. Your product doesn't work.

They will NOT be able to fix it, I guarantee it.

i will definitely do what you are saying. $50/month isn't chump change. in the meantime i will just copy the link to my other computer to print out the labels. i don't think it will be a linking problem because the site is a pitney bowes site. what do you think?

If the labels are printed from pitney bowes, and no connection is made to paypal, you're probably fine.

Unless Verizon or Samsung R&D departments come rushing over to your home to solve this issue, you have no choice but to return this. The n00b customer service rep sounds like she/he was literally pulling at whatever BS they could search for on Google.

First Edition is right. Also, the reason why I stressed the browser issue is that Chrome causes this exact same issue with the time out/no server response on all of my internet connections.

Coincidentally, I recently trained someone in stea.lth who is using the JetPack and has not brought up any label printing issues. Have you tried using other laptops/desktops as well and making sure they are clear of all cookies, history, flash, etc and then tried to print labels?

i did not try that, thanks for the suggestion. will let you know when i do it

you definitely can get an exchange. I had my usb modern for almost one year and I was able to return it for a jetpack. Make sure they dont transfer you to tech support because they will not exchange anything for you, if you feel like the customer service rep is giving you hard time just hang up keep calling til you find a nice one. Thats what i did for my free jetpack which is useless too

Go to the store.... go to a verizon owned retail store (not a dealer) and demand it to be replaced at no cost because it doesn't work... if the rep doesn't do it, escalate to a manager, if the manager doesn't replace, escalate to the regional manager, if no help, escalate to the vp of the region.

If you don't do exactly what I'm telling you, you're going to give yourself a headache.

it seems like att hotspot isnt working well, i keep on getting the ip thats been used already according to ip manager

it seems as though (for no reason) since I talked to verizon I can now print labels via my jetpack. insane