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Buyers who message you many times a day?
 

How do you deal with buyers who want you to be on the computer all day? How to send them an understanding email that I have a life and cant log in 20 times a day?

My suggestion would be to put together a much more detailed description of your product and cover all the same questions you get from buyers. This helped me a lot, but you'll never completely eliminate the dumb questions. After a more detailed description was in place, I now find that the buyers who ask questions are just tire kickers and never actually make a purchase.

"Potential" buyers who ask too many questions should be ignored. In fact it has been proven already from my experience that buyers who ask a lot of questions will turn out out to be the biggest troublemakers if something goes wrong.

also true that they are most likely to change their mind of buying your product from a small detail issue.

I had one buyer that changed their mind after I told them the phone I was selling does not have NFC which if they read the listing would know.

1. Answers 1 or 2 first questions.
2. If too many, I block and do not want their business - comes down to quality vs. time spent.

Those are the type of buyers that I block.

I have no problem answering questions. But, there are some people out there who are just not worth the hassle and are never happy.

If you sell a high priced item, those are the ones who are likely to try and open a case for the smallest detail, even when mentioned in the listing. If its low priced, they tend to try and manipulate you into giving them the moon and stars just for good feedback.

I had a buyer who sent me 5 questions in a 8 hour time frame, I didnt answer for the simple fact that I was sleeping. After checking his 100% feedback, many other sellers were saying that he pestered them with a million questions then left negative feedback anyway.

I just blocked him and moved on.

In my expirence, it is always the buyers you bend over backwards helping that give you the most trouble. I ignore questions if the answer is already in the description and will usually only answer one email per customer.

just about anytime someone sends me more than 1 or 2 messages, they are full of crap and will just waste your time. if you describe your product carefully and from all angles, you usually will not get any questions before the sale.

agree too many questions block them from bidding.
9 times out 0f 10 they will be a lot of trouble and not worth it..

The number 1 question I get is, If they can have the item shipped to a different address. I actually usually say yes because my item(s) don't surpass the $80 mark I will do it if they have high feedback.

Agreed, also block them from BIN

I ignore 90% of the pre-sale questions. If they start to feel entitled for an answer and keep bugging my why I don't respond, I simply block them.

xD

^^^^^

Same here. I only answer about 2 out of 40 questions i get.

Too many questions almost assuredly leads to "too many PROBLEMS". I always answer questions from buyers, but I go by the "three strikes, you're out" rule. 3 questions on a single item=BLOCKED. Not worth it. It's especially aggravating if they ask a question that is CLEARLY answered in the listing.:doh:

I've had one buyer like that last week. Bought an item, sent me messages every 2-3 minutes asking questions (after he already bought and paid it), then after about 20 minutes from the purchase time he writes me "are you there? Please answer me now!" and goes on another 30 minutes. After 1 hour, he was threatening to call the police and then opened a PayPal dispute. That was at 4am his time and 2am my time. In the morning, I wake up and see all that mess. I log into PayPal and give him a refund. The next evening, he answers me and says "you didn't need to give me a refund, you could have just answered me when I asked you".

Right, since I'm a 24 hour operator. Some people really think that messages are some form of instant chat. Ridiculous.

/quote

In my expirence, it is always the buyers you bend over backwards helping that give you the most trouble. I ignore questions if the answer is already in the description and will usually only answer one email per customer.

Totally agree.

I try to avoid those that can not read.

:pop2:

I only log into all my account 2 times per day. At night (my time) and usually in the early afternoon.

I dont care if I have to give a customer a refund because the color is wrong or the earth is ending, If someone does not send me a message in the time that I am checking my accounts, sorry wait until next time. I have a 2 questions max and your out, someone asks if the item is new, it states "new", I delete question and move onto checking next account.

I ignore them if they ask what is in the listing. A lot of them even don't read that.

I'm re-selling some clothes that arrived too small for me and I just had a buyer ask: "Are the t-shirts short sleeve"? :doh: :doh: :doh:

I have several pictures in the ad that clearly show the t-shirts by the way. You'd think he was just playing around and messing with me but he's really not lol. He also asked 5 other weird, pointless questions. Definitely not selling to this guy. On to the next one. :brushteeth:

I had one who asked how tall is the item

Description reads

8x4x2

Is it really hard to know which one is the height.

Or does LWH not being used anymore?

And it is clear in the picture what the smaller part is.

:smash:

Second message, you never answered me.

Third message, still waiting for the height.

Fourth message, do you want to sell this item or not.

Logged on, told them what the height was etc.

Message back, nevermind, some fool just jumped the bid 80.00 on it.

Thought he was going to steal it, did not happen.

I don't even bother answering potential buyer questions, my items sell either way and only sometimes answer buyer quesions after they recieved the item depending on how important the question looks, pretty much the same way most professional's do it=)

If a buyer asks too many questions that 1) are nonsense or 2) are already written in the description, I dont bother with them - too many other things going on to fulfill this kind of request.

I do solid customer service but as the saying goes...give them an inch and they will want a foot - they begin pestering you thinking they are the only things in your life

I feel like everyone is reading each others mind on this one. This can be such a hassle with buyers as the pre-sale questions almost never add up to sales for me either. I just got in a never ending conversation with a customer for custom work and when I messaged him he responded every time within seconds. I swear about 40 messages between us within a matter of 2-3 days. What happened in the end? You guessed it....he disappeared. I rarely run into this, but I'm always skimming through my messages to see if I have any buyer issues.

^^^^Count yourself as lucky. Those buyers end up being a bigger pain in the end.
Best buyers: Pay fast, leave good feedback, never ask questions.

Still waiting for the height Sandy! :noidea: ---> :laugh:

Same here, the buyers who ask tons of questions are the ones who cause problems later. I get a bad feeling though if I don't answer the questions. If they do end up buying then they might tag you in communication DSR.

Yea my block list is growing all the time. You can usually tell the trouble makers from the first message that you get. And if they contact me after they bid saying they put in the wrong amount and to cancel their bid, I sure do cancel their bid...then block them. Have had that happen with 3 different bidders.

It is not hard to get your bid correct the first time...you have to confirm it twice. Soooo, sorry I don't want your business. Too many questions, stupid questions, yadda yadda....blocked.

Yup, exactly. I sold an item to a buyer, and over 72 hours, they asked me 28 questions. All of which clearly could have been answered in the listing. Also in the listing I supplied around 30 detailed photos, as well as a pinpoint description. Buyer ended up complaining about the most miniscule things, and ended up leaving a neutral. What a fuc!ing joke. Sell online long enough and you know when to ignore a customer as you know they are a negative feedback bomb waiting to explode.

Sorry, it has already been sold.

;)

This is ridiculous. I can usually smell out a problem customer from the start by the questions they ask so I prepare myself for an potential pita customer.

I am not usually like this as I try to keep everyone happy in most cases but I recently had someone buy and 1930's item and they wanted a discount because they said the item LOOKS like it is 80 years old and shows some of wear. Duh, stupidazz it is 80 years old and has been used for 80 years and my description clearly states Item circa 1930s Shows signs of age and has signs of being used.

Some people just have too much time on their hands or are the "professional buyers" of ebay I talk about.