 Help needed!!
Recently had a buyer message me on one of my stealth accounts saying that the item I sent him was defective and he wants a refund, so I told him no problem, send the item back to me and as soon as you send it, I will give you the refund. He told me to send him a prepaid shipping label so he can get a immediately refund instead, I did and that was the end of communication for a few days.
Few days later, he messaged me on that stealth account again saying the item I sent him is defective and he needs a replacement. I replied saying that he already received refund on that item and he was suppose to send it back... well he didn't reply anymore after that.
Then, I started to realize that on another one of my stealth accounts I have another buyer messaging me stating defective item also but what drew my attention was that it has the same exact message the previous buyer sent me on my other stealth account.
I started to see what he was doing and went to take a look at his feedback, sure enough, these two buyers I had has left feedback for each other before and he has in the past sold the same item I am selling now which he claims defective and wants a new one sent to his "job address" (in another state).
Because my item wasn't exactly expensive, so despite knowing he was probably reselling the "replacements" I sent it anyways to avoid a hit to my feedback.
Well, yesterday I got 2 more purchases on 2 different accounts from a buyer and he messaged me for tracking number and stated that this was a gift and not to include eBay paperworks. Well, I am rather familiar with his way of typing... went to take a look at his feedback, and sure enough saw the previous two buyers name.
I knew this was trouble so I immediately refunded and sent a cancellation request on both accounts, made up a reason for each saying I don't ship to unconfirmed address and that I don't ship to unverified PayPal users.
Today I look at both of my accounts, got the same reply back telling me to refund him fast (which I already did) so he can purchase from another seller and that he will leave appropriate feedback for ruining his "niece's gift". I think he's going to leave me negatives on both account, what should I do.
Sorry for such a long story. Any help would be very much appreciated. Thanks!
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