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  #1  
Old 06-30-2008
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Default Customs in Germany throws a $1200 camera into the garbage...

I'm totally upset today, excuse me. I recently sold a used FujiFilm FinePix IS Pro camera ($2400 new retail price) to a buyer in Germany. It was brand new in top condition, used maybe for 100-200 photos, that's all. I didn't have the manuals or original box anymore, just the charger and cables. So I sold it for $1200 with shipping on eBay. I have another one and this one was my wife's, but she got a new camera and never uses it. Anyways, I ship the package with Express Courier and it arrives within 2 days in Germany. The latest known status was "Accepted into customs". Great, I wait 2 weeks. The customer also waits 2 weeks and finally he writes me back that he never received it. Up until then I always thought that the status just didn't update. So I contact Deutsche Post (German post office) and they tell me they never received it from customs.

So I place a complaint with German Customs in Frankfurt (where the package was last tracked) and 2 days later (today) I get a response from them that the package had been "destroyed" because it was a counterfeit camera. Are you kidding me? I bought this camera myself here in Tokyo in one of the biggest Fuji stores. I wrote them back all these facts and told them to please send me the camera back. They said that it had already been destroyed. Of course, they didn't apologize. The lady that answered even told me that they did this because "most of the world's counterfeits come from Japan". Riiiiiiiiiiight. She has no idea that China and Japan are 2 different countries. Great. Japan a counterfeit capital? Give me a break. You can't even enter with a ⊗⊗⊗⊗ LV bag at the airport without them taking it away from you.

Great, I'm now expecting a PayPal dispute for $1200 AND on top I lose the camera. There's no way that camera was a counterfeit. If I checked with my accountant he could probably even find the original receipt for it but I doubt Customs in Germany will ever pay back a cent. :(

Last edited by Modee; 06-30-2008 at 06:58 PM.
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Old 06-30-2008
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Wow... Sorry man... that's just ridiculous... you know someone from customs is just sitting at home with your camera. They don't destroy stuff like that, it's a free for all there.
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Old 06-30-2008
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I did think the same thing. I doubt they smashed that camera with a hammer. I've had problems before with smaller electronics to Italy and France, so I only send with Express Courier there now, not with Regular Air Mail, but never had a problem with Germany before. It looks like I might just completely ban those countries from my sales now, though.
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Old 06-30-2008
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It wasn't destroyed. Someone at customs liked your camera and took it home.
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Old 06-30-2008
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Imjust me---
Maybe Karma from the photo of your wife + her "camera".... last year???

(Just teasing)-- Ive had them pitch stufff before--the customs agents take it home..
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Old 06-30-2008
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At least I wiped all the homemade photos before I shipped it. :D Just kidding ...
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Old 06-30-2008
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wow what an idiot, how can you confuse china and japan.
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Old 06-30-2008
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why not send it to usa and then to germany... think of out the box and youd save 1200$$$..........
Btw is Korea the same on customs as japan at the airport??? anyone know?
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Old 06-30-2008
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Yeah I heard Germany had strict customs policies when dealing with electronics.
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Old 06-30-2008
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Quote:
Originally Posted by Modee View Post
Come on now, you know it was a ⊗⊗⊗⊗e. Bought in Tokyo sure, but from some back alley. :-)
I'm not sure I have ever SEEN a ⊗⊗⊗⊗ Fuji camera. Surely not in Japan and probably not in China either. They're too hard to ⊗⊗⊗⊗ I assume.
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Old 07-01-2008
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You paid express shipping, why did you not insure it?
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Old 07-01-2008
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Of course I insured it. But the Courier is refusing to reimburse me because they said it "was not their fault" and that I need to contact Customs in Germany.
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Old 07-01-2008
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Yup that customs agent is using your camera to take pictures of the rest of the things they "destroy" in the German customs. While he's making more moonlighting on ebay than his 9-5 er pays
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Old 07-02-2008
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@Modee: When I talk about counterfeits, I tell the truth. I've seen counterfeit cameras and bought them. But I never bought or seen a counterfeit Fuji camera. I don't sell counterfeit cameras. It's not my line of business. I don't want to deal with returns of +$1000 because the customer found out it was a counterfeit. Too many problems with that.

This one was an original Fuji camera and that's why I'm pi$$ed that it was lost.
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Old 07-02-2008
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I'm tempted to quote you on that. :D
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Old 07-02-2008
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lol, sweaty betty Tissssss
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