problem with ebay faxing

[kilua]

hello everyone, I'm from Asia, I did not use my ebay account from 2 yrs ago, now I log in back and want to sell, but i got limited selling from ebay though i don't do anything wrong, then they tell me send fax id,bill,statement,...
I sent document to ebay via hellofax, faxzero but they said they can't read or can't find after searching their system, my document is clearly, light (includes my back and front of my ID 's scan photo , and one of credit card statement that shows address and name on it), I filled my user id and my email on each fax page too. Recent i just have sent old document via myfax, but i think it won't work too.
and my problem: I can't fax to ebay.
I ask them if they can accept mail posting but they denied.
I assure my scan is very clearly, real infomation but I never understand why they can't read.
I tried to visit fax shop such as : post office but post office said that their fax machine is black and white, ebay accept black and white fax? so I did not use fax service of shop.
I have the same question:

can you fax black and white documents to paypal? If you fax your documents online paypal gets them colored or b&w? If you fax from shop that has only a b&y fax machine will ebay accept it ?

more question: if I use fax service of shop, should I make a black and white document scan before faxing?
someone can help me to fax to ebay? I will pay your fee.
please help me.

[Dan32]

eBay will take a black and white fax, in fact most fax machines are black and white anyways.
Are you sure it didn't go through on faxzero.com? If you don't have your own fax machine, eBay recommends faxzero to send it.

Are you sure that you are sending your documents to the proper Fax #? They should have sent you the proper fax number in an email.

You can also use the post office fax or any other shop fax, it won't matter. But I would recommend just using Faxzero as you can send it for free(cover sheet, and 3 additional pages) Or it is $1.99 for over 3 pages, you can pay through PayPal.

Just make sure you have the correct fax number before you send it again. It can also take them 2-3 days before they contact you about it.

I've been using faxzero for business for years now, their faxes always make it to the destination.

Hope this helps

[horse9118]

This might be a dumb question, but are you trying to sale on the US eBay site? If so are your documents in English? Ask asking since you are in Taiwan.

[rsot]

If you are having some major problems and need guidance with documents, pm a purple name (moderator).

[kilua]

Originally Posted by horse9118

This might be a dumb question, but are you trying to sale on the US eBay site? If so are your documents in English? Ask asking since you are in Taiwan.

I'm from Vietnam, documents that I sent is in Vietnamese, any problem? they can't read Vietnamese?
I have a bill that I bought a smart phone, the bill 's in English, can I send them?

[Univerzal]

Originally Posted by kilua

I'm from Vietnam, documents that I sent is in Vietnamese, any problem? they can't read Vietnamese?
I have a bill that I bought a smart phone, the bill 's in English, can I send them?

To be honest...i dont think they can read vietnamese papers,
(maybe they have staff or technology but i dont really know.)
I do know that if you are going to confirm your account easy, you
should use documents containing text in english, i have a friend from russia that needed to send in documents in english. The bill you have can surly be used.
Good luck.