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  #1  
Old 04-25-2013
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Default You made a sale! (Out of stock)

Okay so i got a new account and were just on the way to revise when somebody bought it , after i revised i got the message that i have sold the item two times
(Like i relisted it, but i didnt relist)

Whats the easiest way to solve this cause it's just a glitch but i still want a top notch feedback from both buyers
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Old 04-25-2013
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How long before you get new stock? I have had this happen and spoke to the buyer before stating due to some delivery issue, stock has been damaged etc. and would prefer providing best quality to you...that helped in my case.

But if your buyer is needing it right away, you might be best to refund and make sure to communicate well to avoid neg feedback
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Old 04-25-2013
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what rsot said is TRUE Communication is key... You will know once communicated with the buyer which path to take depending on the buyer response.

best of luck
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Is it an item that is available retail.

This has happened to me a couple of times, because my supplier ran out of an item.

One option is to buy it at retail if available, ship it out, and take the loss.

Feel out the customer first and see if you can get them to wait until it is in stock.

Just an option.
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Old 04-25-2013
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Thanks for the tips everbody this situation is so weird cause i got 2 sales showing on dashboard but the value is only showing for one item, (maybe ebay get friendly when there is glitches ) well anyway i contacted the buyer and offering the item with 7 days delay or full refund if he is kind to leave a nice feedback asap so im awating an answer.
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Old 04-25-2013
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Maybe not such a wise idea to put an idea into a buyer's mind.... be careful of that angle.

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Old 04-25-2013
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Quote:
Originally Posted by GreenBean™ View Post
Maybe not such a wise idea to put an idea into a buyer's mind.... be careful of that angle.

thats some deep thinking there, but the buyer seems okay, havent found anything strange on the name or email, ip , username , phone etc so if the buyer thinks to much or think wrong things i might make him think twice lol

when i buyer thinks to much ---- >
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Old 04-25-2013
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@Univerzal

always cover your own back.

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Old 04-25-2013
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will do that
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Old 04-25-2013
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@Univerzal

People are like snakes.

Can turn and attempt to do damage.

Always keep that in mind as you do business.

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Yeah customers do expect to get the item no matter what. I've previously had to buy from competitors in order to fulfil sales.

Something slightly risker I've done was leave it until the customer contacts me (getting stock in meanwhile) and then blame the postal service and offer to send out a 'replacement' on the very same day.
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Old 04-25-2013
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Buying from other competitor can also yield decent profit if well done. The retail idea is possible but a loss would be incurred for the feedback. Think someone mentioned once about doing the retail substitution and then keeping the receipt to return the item when stock arrived.
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Old 04-25-2013
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Quote:
Originally Posted by rsot View Post
Buying from other competitor can also yield decent profit if well done. The retail idea is possible but a loss would be incurred for the feedback. Think someone mentioned once about doing the retail substitution and then keeping the receipt to return the item when stock arrived.
OP is talking about being without an item to supply a buyer.

Your reply is rather off topic.

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Old 04-25-2013
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Quote:
Originally Posted by AuctionsDenied View Post
Is it an item that is available retail.

This has happened to me a couple of times, because my supplier ran out of an item.

One option is to buy it at retail if available, ship it out, and take the loss.

Feel out the customer first and see if you can get them to wait until it is in stock.

Just an option.
@GB, this was in reference to what AustionsDenied stated - getting the item at retail and shipping out. Then when stock comes in, can return with receipt - if time permits.

Not at all off topic - just options to consider
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Old 04-25-2013
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Quote:
Originally Posted by rsot View Post
@GB, this was in reference to what AustionsDenied stated - getting the item at retail and shipping out. Then when stock comes in, can return with receipt - if time permits.

Not at all off topic - just options to consider
Hence the importance of quoting in reply to posts.

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Old 04-25-2013
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Quote:
Originally Posted by Univerzal View Post
Okay so i got a new account and were just on the way to revise when somebody bought it , after i revised i got the message that i have sold the item two times
(Like i relisted it, but i didnt relist)

Whats the easiest way to solve this cause it's just a glitch but i still want a top notch feedback from both buyers
this has happend to me lol, it was cool to sell that quick!
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  #17  
Old 04-25-2013
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Quote:
Originally Posted by GreenBean™ View Post
Hence the importance of quoting in reply to posts.

Having to quote a reply in posts is not always needed but duly noted .
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Old 04-25-2013
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Quote:
Originally Posted by rsot View Post
Having to quote a reply in posts is not always needed but duly noted.
As a way to communicate effectively it is.

Thanks for considering to try in future.
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  #19  
Old 04-25-2013
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Quote:
Originally Posted by GreenBean™ View Post
As a way to communicate effectively it is.

Thanks for considering to try in future.
Always judging - fair enough.

Reading the entire thread, the comment did not seem off topic.

Last edited by rsot; 04-25-2013 at 11:16 PM.
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