Buyer Dispute - How To Resolve?

[Pandarian]

Hi, I sold a TV @ eBay for $750 & late to ship. Meantime, buyer made a dispute & I was able to add tracking with signature requirement on resolution center. However even after 3 days buyer has not closed the dispute neither eBay.

How lomh will it take to close that dispute?
Is it risky to escalate to eBay team? They say they respond within 48 hours

Note: Its not USA eBay, However I sold on eBay.com with stealth info. Contact details are ⊗⊗⊗⊗.


Please advice me to resolve this issue. Funds are on hold in PayPal

[jeffweico]

Has the buyer received the item?

[Pandarian]

Originally Posted by jeffweico

Has the buyer received the item?

Yes, Tracking says its delivered

[toml3030]

the dispute will be closed by eBay. It takes longer than 3 days though.

[Pandarian]

Originally Posted by toml3030

the dispute will be closed by eBay. It takes longer than 3 days though.

How long will it normally takes?

[slim jim]

Originally Posted by Pandarian

How long will it normally takes?

It depends. A case like this has to be manually reviewed. Could take 24 hours could take a week

[jeffweico]

Originally Posted by slim jim

It depends. A case like this has to be manually reviewed. Could take 24 hours could take a week

He is right, it depends on how busy they are.

[toml3030]

Originally Posted by Pandarian

How long will it normally takes?

it takes up to 10 days, in my experience

[Dmshark25]

In my experience on the 8th day

[Sandy D]

1-5 business days after dispute is closed.

[GreenBean]

Another dispute?

Hope you have covered yourself carefully here


Sounds messy. What happened you managed to be late to ship an item worth $750????

Expand on this

[danshan]

Sig confirmation?

[albaniansniper]

Originally Posted by GreenBean™

Another dispute?

Hope you have covered yourself carefully here


Sounds messy. What happened you managed to be late to ship an item worth $750????

Expand on this

if buyer open an dispute and doesn't respond after that it can take up to 30 days in my experience unless you escalate the case to ebay team. To risky though some times.

You are playing $750 'death warrant' here mate???? Why? Why? Why?

Didn't I told you to stay away from that XBOX/PS3 GAMES!!

[GreenBean]

Originally Posted by albaniansniper

if buyer open an dispute and doesn't respond after that it can take up to 30 days in my experience unless you escalate the case to ebay team. To risky though some times.

You are playing $750 'death warrant' here mate???? Why? Why? Why?

Didn't I told you to stay away from that XBOX/PS3 GAMES!!

Pandarian is the seller.

Not me.

Tell him how silly he is

[albaniansniper]

Originally Posted by GreenBean™

Pandarian is the seller.

Not me.

Tell him how silly he is

[Pandarian]

PayPal hold has been lifted about after 7 days of submitting tracking info. However buyer has still not closed the dispute on eBay. I'm wondering why

[rsot]

Originally Posted by Pandarian

PayPal hold has been lifted about after 7 days of submitting tracking info. However buyer has still not closed the dispute on eBay. I'm wondering why

It will close out naturally if buyer takes no action

[GreenBean]

Originally Posted by Pandarian

PayPal hold has been lifted about after 7 days of submitting tracking info. However buyer has still not closed the dispute on eBay. I'm wondering why

Two options.

Buyer is not going to reply so it will close out naturally.

Buyer may be about to dispute inr if anything went wrong with the tracking.

Let it be Option 1