Will case automatically close if I provide tracking information? - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 07-24-2013
Junior Member
 
Join Date: Feb 2012
Posts: 150
Thanks: 11
Thanked 4 Times in 4 Posts
Activity: 0%
Longevity: 60%
iTrader: (0)
Default Will case automatically close if I provide tracking information?

Hi
Buyer opened a not received item case & is requesting a refund.
If I send a replacement and provide tracking information where it shows provide tracking info. will the case be automatically closed after buyer receives the item?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 07-24-2013
Senior Member
 
Join Date: Jan 2013
Posts: 4,410
Thanks: 242
Thanked 1,582 Times in 1,073 Posts
Activity: 0%
Longevity: 53%
iTrader: (0)
Default

You either will have to fight it showing tracking number and proof of delivery like signature confirmation if u purchased that or you need to refund the buyer. The case is open and the buyer asked for refund not replacement correct?? U could respond to the case asking the buyer if he wants a replacement and if he agrees than he will need to close the case it does not close automatically

There should be a date for when u need to refund the buyer if no refund is issued than the case escalates to ebay( which u dont want) and they will most likely refund the buyer even if u have tracking not sure if it will go in ur favor if u also purchased signature confirmation
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Paypal - provide more information - help appreciated neilz Subscriber Discussions 1 09-06-2012 04:11 PM
Service i provide for paypal business information billieshakespeare UK PayPal Talk 5 03-30-2012 12:48 PM
Provide business information raptor3 UK PayPal Talk 3 04-16-2011 10:29 AM
Provide supplier contact information - Help please ar_123 Paypal Limited 10 06-27-2010 07:46 AM


Aspkin Group

All times are GMT -5. The time now is 06:31 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts