Undeliverable as Addressed - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe

Registration is fast, simple and absolutely free so please, join our community today!

Go Back   Home > Marketplace Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Thread Tools
Old 07-31-2013
Junior Member
Join Date: May 2012
Posts: 54
Thanks: 6
Thanked 4 Times in 4 Posts
Activity: 0%
Longevity: 57%
iTrader: (0)
Default Undeliverable as Addressed

This is happening more and more to me through ebay. How do you guys handle this?

You ship a package to the verified address, yet the tracking information will say something like "undeliverable as addressed".

I'm getting REALLY tired of people not knowing how to write their address, and ebay not caring what they list as an address.

So, what do you do in these instances? If I re-ship it, it ends up costing me double in shipping. AND it requires me to ship to an unverified address!
Reply With Quote
The complete step-by-step guide to get back to selling today!

Old 07-31-2013
lyl797's Avatar
Subscribed [VIP]
Join Date: Jan 2009
Posts: 195
Thanks: 41
Thanked 14 Times in 12 Posts
Activity: 0%
Longevity: 84%
iTrader: (2)

When you receive the return package from USPS due to undeliverable address, 1st report to eBay thru resolution center - report a problem with buyer specify buyer provide wrong shipping address, then file an order cancel request on that order, and specify the reason as undeliverable address.
Wait the buyer to respond, if buyer refuse to cancel order, then tell buyer you will send a paypal money request so buyer can pay you reshipping fee and provide new shipping address.

By reporting to eBay problem with buyer, this buyer probably cannot leave you negative feeback any more, by sending order cancel request, you already create a dispute on this order, buyer probably cannot file another dispute on eBay ...

This is what I did so far, and most of the time buyer respiond to pay for the reshipping fee or buyer just give up ...... I am also waiting for better solution from any experts here.


Reply With Quote
Old 07-31-2013
An0nym0u$'s Avatar
Executive [VIP]
Join Date: Jul 2012
Posts: 1,296
Thanks: 411
Thanked 493 Times in 346 Posts
Activity: 0%
Longevity: 56%
iTrader: (2)

I came across this once also. I think it was because the buyer forgot to put the "unit number" or apartment #. Obviously the postal clerk had no idea where to send it to, so it got sent back to me w/ that Undeliverable message stamped on it.

When I contacted the buyer, they were apologetic and offered to pay the shipping cost. I decided to cover the added expense to keep the buyer happy.

I suggest contacting the buyer through ebay message so if it becomes a dispute, you can point to the ebay messages as proof (ebay reps can see them).

I know its annoying, but its part of doing business where you'll come across people that just don't fill out their information accurately.
Reply With Quote
Old 07-31-2013
JamesNorth101's Avatar
Super Moderator
Join Date: Apr 2013
Posts: 17,277
Thanks: 1,381
Thanked 4,328 Times in 3,373 Posts
Activity: 61%
Longevity: 50%
iTrader: (353)

Any items that I send out tracked, I first check the address to make sure it exists.

If it does not, I contact the the buyer and ask them to correct their address to one that exists
Reply With Quote
Old 07-31-2013
Senior Member
Join Date: Jan 2013
Posts: 4,410
Thanks: 242
Thanked 1,580 Times in 1,072 Posts
Activity: 0%
Longevity: 52%
iTrader: (0)

Just hold off I got two of those this week followed by positive feedback, so it was a glitch I guess in the system so the buyer did receive it
Reply With Quote
Old 07-31-2013
MM78's Avatar
Executive [VIP]
Join Date: Sep 2010
Posts: 14,135
Thanks: 1,107
Thanked 4,805 Times in 3,328 Posts
Activity: 1%
Longevity: 71%
iTrader: (4)

I've had several packages sent to the wrong city but luckily the packages have always made it to the correct locations.
Reply With Quote
Old 08-06-2013
rsot's Avatar
Executive [VIP]
Join Date: Dec 2009
Posts: 57,976
Thanks: 4,604
Thanked 7,067 Times in 6,436 Posts
Activity: 100%
Longevity: 76%
iTrader: (7)

Check the address exists.

Sent with signature confirmation.

If the item is big and you cant handle the loss (in case or extra costs), charge shipping to buyer - make it in your listing and attract serious buyers. Yes, you may lose some to competition but risk vs. reward
Reply With Quote

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
How do you handle undeliverable address ? lyl797 Subscriber Discussions 13 07-11-2013 06:36 PM
Getting every order seized. Using new addressed Viciousfan1 Subscriber Discussions 20 10-23-2012 05:33 AM
iPhone 4 tether ~ IP addressed changed during session Sooner IP Address 0 07-21-2012 11:58 AM
selling in australia from a US addressed account? rebel Australia eBay & Paypal 4 05-25-2011 06:51 PM

Aspkin Group

All times are GMT -5. The time now is 08:33 PM.

Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts