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-   -   Final Value Fee Credit/Refund (https://www.aspkin.com/forums/ebay-discussion/62810-final-value-fee-credit-refund.html)

ateep22 08-02-2013 02:07 PM

Final Value Fee Credit/Refund
 
Can you guys tell me how you go about when a buyer (and yourself) agree to issue a refund? You go to paypal and go to the details of the transaction and go to issue a refund and follow it to the end. Now, hoping that I am issuing a refund correctly, how do I receive a credit or refund for the final value fee that was charged on that item? Thanks

toml3030 08-02-2013 03:37 PM

you don't get FVF credit by just refunding
 
You don't get FVF credit by just refunding at paypal, you also have to cancel the transaction through eBay also and the customer has to agree to cancel the transaction

rsot 08-06-2013 01:33 PM

toml3030 is correct - you have to cancel the transaction UNLESS ...if the buyer has opened a claim case and you agree to have the refund done, then the FVF is automatically annulled.

ateep22 08-06-2013 04:57 PM

ya i just figured that. thanks.


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