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-   -   eBay Phone Centre located in which country? (https://www.aspkin.com/forums/ebay-discussion/64393-ebay-phone-centre-located-country.html)

invince 09-08-2013 12:41 PM

eBay Phone Centre located in which country?
 
I was calling for one of my stealth, the lady asked me if I'm calling all the way from HK.

I said yes and she said she always wanted to visit.

I asked her if she's from USA? She says 'hmm, err...we're in the same continent.'

So just wondering where is the call centre located? Out of curiosity.....:humble:

zoneout 09-08-2013 08:01 PM

As far as I can tell they have multiple call centers around the globe. So if you are calling from HK in the middle of your day it will not get routed to a US call center in the middle of the night here. My guess is you got to a center in India or closeby.

Dmshark25 09-09-2013 03:04 AM

Re: eBay Phone Centre located in which country?
 
Phillipines , India and in the US there is a call center in UTah but they will never say they are out of the US

invince 09-09-2013 10:30 AM

Re: eBay Phone Centre located in which country?
 
haha that's why she said 'we're in the same continent.' when I'm in Asia, lol.

zoneout, I called during midnight and it's the middle of the day in USA, quite strange.

Anyway I asked because I thought all are in USA.

They told me they will send me an email rightaway but no there's nothing...

rsot 09-09-2013 10:45 AM

Re: eBay Phone Centre located in which country?
 
While interesting your curiosity of the call center, it is confirmed that not in the USA for cost reasons - technically, the agents are supposed to be nice and objective but you got a "chatty agent" hah. As long as your account is in good standing though...

invince 09-09-2013 09:06 PM

Re: eBay Phone Centre located in which country?
 
Not in good standing, was trying something that worth it so took a risk.

Usually seldom call except I for some basic verifications.

rsot 09-09-2013 09:24 PM

Re: eBay Phone Centre located in which country?
 
True - good risk taking then...always good to be friendly with the agent - if you get an a$$hole of an agent, you retry for better agent.


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