Shipping to different address

ateep22 · #1 10-09-2013

i get a few people who purchase an item then message me saying can you please ship to this address instead. (ie - i just moved this is my new address). what do i do here? Thanks

smokescreen · #2 10-09-2013

It may not be covered under the paypal protections and such, depending on the product and you willingness to lose some sales to cases. I have done it before for buyers, but my items are low cost (to me) and high mark up, so I wouldnt mind losing some cases. If you dont want to take the risk, then you should refund and tell them to repurchase using the correct shipping address covered under paypal protections, or if they are being a pain just block them as a buyer on ebay.

An0nym0u$ · #3 10-09-2013

In essence, what buyer is doing here is breaking their end of the agreement.

Shipping to any address NOT on their Paypal account means you now must forego part of your Seller Protection (see below)

If a case were opened, buyer may claim 'item not received' and state it was never shipped to the confirmed address.

I suggest writing back to buyer and have them adjust the shipping address in their transaction detail page OR offer them a full refund if they are unwilling to do this.

Here are two FAQs from Paypal's own site.

Quote:

Why am I required to ship to the buyer’s address shown on the PayPal transaction details page?

This requirement is for your safety. The address on the PayPal transaction details page is registered with and checked by PayPal. When the buyer asks you to send merchandise to a different address, it may indicate fraud.

Quote:

Is coverage only available when I ship to a confirmed address?

You must ship the item to the shipping address on the Transaction Details page, and the transaction must be marked eligible or partially eligible.

Items sold on eBay will be marked eligible even if the shipping address is unconfirmed.

Items sold on websites other than eBay will generally be marked eligible if the shipping address is confirmed, and partially eligible if the shipping address is unconfirmed.

If an item is marked eligible, protection will be granted for both unauthorized payment and item not received disputes, provided that all other eligibility requirements are met.

If an item is marked partially eligible, protection will be granted for item not received disputes only, provided all other eligibility requirements are met.

a.v.limited · #4 10-09-2013

refund them and tell them to change paypal address and repay

GreenBean · #5 10-09-2013

Quote:

Originally Posted by ateep22

i get a few people who purchase an item then message me saying can you please ship to this address instead. (ie - i just moved this is my new address). what do i do here? Thanks

Make sure you take action to protect yourself.

If their address is incorrect, your protection may be nothing.

Dont harm your own account with the holidays coming up.

rsot · #6 10-09-2013

Only ship to address on file of verified pp or ebay-approved

GreenBean · #7 10-09-2013

rsot

You do not need a confirmed address for ebay buyer protection.

Why tag it with paypal then?

ateep22 · #8 10-09-2013

now to do a full refund you have to go to paypal and issue a refund AND open a case through ebay to get your final value fee credited back? is this right?

joesshooze · #9 10-09-2013

How many times did I try to do this before I found the forum and learned how to buy for myself on a stealth account? Lots, and most except big box sellers and company stores happily complied. If it was me and the I did due diligence and the item is very inexpensive I might take a chance. Could be a future Aspkin member.

Sandy D · #10 10-09-2013

This happens a lot. Yes some may be legit but some try to pull this and then complain later.

What I do is tell them to go in and change the address to the new address so I can print the label with the current update and verified address as ebay wants me to ship to the address on file only.

If they are trying to scam me then they back off. If they are legit I tell them when I printed the label it came directly from the ebay address on file and if you moved between when you paid and the 1 day I ship in then that is no fault of mine. If the package has already been shipped I tell them to do a quick address change the the post office so the box will get re routed to your new address.