I know most of you will start this off with the mindset of, "Here we go, another newbie with bad business practices about to waste forum space complaining about negative feedback."
BUT here me out!
My item was brand new, 100% authentic. I do not even mind disclosing what the item was. It was a Sony voice recorder I got as a gift (bought to use in school), but I really did not see myself using it, so I sold it figuring it would be a good item to take up a listing on one of my stealth accounts.
The item was BRAND NEW. Factory sealed!
I sell it and get a message from the buyer saying that the factory seal was only on one side of the product, not the other. Also, he complained that there was a thumb print on the INSIDE of the factory seal sticker (just a tiny, clear sticker, typical of what you would find on most new items). This got him angry because it indicated someone had peeled back the sticker, therefore indicating that it was at one point NOT factory sealed and therefore NOT brand new.
So I go to a retail store to look at the item. Turns out the factory seal sticker is SUPPOSED to be on one side only -- that's how they all are brand new at the retail store!
I told the guy no problem. I tried to be professional, understanding, and told him to return the item for a full refund. I gave him a prompt 100% refund as soon as I got the package.
I received the item in the mail and tried to find the finger print he was talking about. The factory seal was still on it, exactly as it should be. As for the thumb print, I couldn't really see a damn thing. Maybe some dust on the sticky side of the factory seal, indicating the sticker was not always perfectly pressed to the item.
And now this guy left me negative feedback! I mean DAMN! So I got up to 7 feedback on this account and now I got this negative feedback and am down to 87.5% feedback rating. So is this account worth keeping? Should I just keep on moving on this account? How will the 87.5% affect my sales?
Did I do something wrong? I mean I feel this was out of my hands... I really received the item brand new and, looking at it, I would never think to list it as anything else but brand new...
Very angry right now!