I need urgent help!
I have a problem that I need urgent help on. I sold a watch for $380 us dollars to a customer in Canada and I was unaware that there would be a customs charge. When I went to mail the watch off, the lady at the post office told me that I had to put the value of the item on the customs form (but wouldn’t I get charged more for this) and she also told me that if I put the item as a gift, then the customs charge would be lower. My question is, is their anyway that I can avoid a high customs charge? And when I ship the item off, will customs open the box and ruin the gift wrapped packaging I did? This is my first time selling to someone in Canada and I’m not sure if it’s better to just give her a full refund, rather than her get a large bill from customs that is almost the same price as the watch. Can you please help me! I have to ship the item off first thing in the morning because PayPal has placed a 21 day hold on the funds.
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