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Bit of a messy one
 

I'm after some advice...

Buyer bought an item. I sent it.

Then I receive a message 'Item not recieved' the tracking shows the item was left behind their wheelie bin. The buyer claims there is nothing there.

Anyway, he emails me through his personal email today, saying his ebay has been hacked so he asked ebay to close it. I checked, his user ID is NARU.

Any advise welcome as It smells a bit fishy, but on the other hand perfectly reasonable. The item cost is circa £50 so not something I want to refund lightly.

Thankyou!

Re: Bit of a messy one
 

just give it time and see if he opens a pyapla case. if he opens a case the send him the money back other wise just leave it. thats what i would do.

Re: Bit of a messy one
 

So long as the tracking states delivered, you'll be fine.

The fact he is NARU is a bonus as he'll not be able to leave feedback.

Re: Bit of a messy one
 

That wheelie bin issues is kind of odd though

Re: Bit of a messy one
 

I agree.

I wouldn't refund unless you legitimately believed what he had said. The part about EB being hacked. You need to hear that from EB instead of the NARU before believing it. He may be a NARU because he was scamming people and got caught.

From what you (OP) said in the post, I would not issue him a refund.

Re: Bit of a messy one
 

I totally agree. No refund. If they open a case, provide the tracking information. It seems to me that you SHOULD be covered under seller protection.

Re: Bit of a messy one
 

The fact that they are trying to blame you and not screaming at the shipping company as far as I know with limited knowledge. Makes me believe this is a scammer.

Re: Bit of a messy one
 

personally I do not class behind a wheelie bin as as delivered sorry, that is pathetic....I would make a claim from shipper for this....

if the tracking just said delivered, it would be ok, that is confirmation, no need for signature unless high value but the fact they said wheelie bin, makes it a grey area for disputes....a safe place is like a screened porch or neighbour etc...

Re: Bit of a messy one
 

I conpletely agree.

However the buyer has since been naru'd, claiming fraudulant activity on their account.

It doesn't really add up.

Re: Bit of a messy one
 

Sounds like he knew his account was in trouble and made a last ditch effort to get something for free.

Or

He's done it so many times that ebay is tired of him :ranger:

Re: Bit of a messy one
 

I felt kind of left out on what was going on? I was thinking "what the hell is a wheelie bin" ???

One of the fun things about this forum is reading different expressions, references, and slang from other countries. :)

Wheelie Bin: (AKA) Trash Can with wheels...

http://www.greaterlondonwaste.co.uk/..._xlarge(2).jpg