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Old 09-28-2014
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Default eBay issue 500 refund before buyer returns item

A case was opened by buyer as the product they bought wasn't what they expected. Even though it was fully working and accurately described and that they had been using it for over a month, well past my returns policy of 14 days.

I refused a return, as usual case gets escalated and ebay decide in buyers favour and say they have asked the buyer to return the item within 14 days for a full refund. 3 days later buyer has not attempted to return yet or uploaded tracking information. this morning ebay closed the case and give them a full refund.

What's that all about? surely that's against the law. can anyone offer any advice please before I call them up tomorrow. Thanks
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Old 09-28-2014
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Default Re: eBay issue 500 refund before buyer returns item

Did they take the funds from you or was it a courtesy refund out of ebays packet?

If it was your funds, Ring them up. Tell them you have not received it back and no tracking details have been added as per ebay rules. pray you get through to dublin and not manilla.

In these situations ebay sometimes reverses the payment or provides a courtesy refund to you. But for 500 i'd expect them to reverse the payment and place it back on hold.

I realise this doesn't help you now, but next time don't let it get so far as being esculated. Tis better to accept that ebay lets buyers open cases for 30 days so you have to accept returns within those 30 days. 14 day returns in your t&c means diddly squat in reality.
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Old 09-28-2014
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Default Re: eBay issue 500 refund before buyer returns item

Yes they closed the case and took funds from my paypal account this morning. After deciding a few days ago that the buyer is to return within 14 days for a full refund.

So how long do buyers have to open a case for item not as described 30days?
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Old 09-28-2014
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Default Re: eBay issue 500 refund before buyer returns item

What's happening with your listings that you have another hassle?

Is this the same category as last time?

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Old 09-28-2014
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Default Re: eBay issue 500 refund before buyer returns item

Quote:
Originally Posted by GreenBean View Post
What's happening with your listings that you have another hassle?

Is this the same category as last time?

Yes same category, sold loads in this catagory with no problems then all of a sudden buyers are wanting to return stuff for stupid reasons. everytime it's a buyer with zero feedback and there account is a Lithuania one but with uk address. Think I've been targeted to be honest. I've reported it to eBay but nothing's happened. just having to check the persons account now each sale i make and any account that looks similar to these or has zero feedback item isn't getting sent.

Last edited by Dazzler87; 09-28-2014 at 04:58 AM.
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Old 09-28-2014
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Default Re: eBay issue 500 refund before buyer returns item

Oh man.

Sounds like a scam here. Was this the situation here?
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Last edited by GreenBean; 09-28-2014 at 04:42 AM.
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Old 09-28-2014
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Default Re: eBay issue 500 refund before buyer returns item

block 0 feedback buyers and put minimum of 10 feedback is required in your listing to prevent issues otherwise you refund.
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Old 09-28-2014
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Default Re: eBay issue 500 refund before buyer returns item

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Originally Posted by Gamefreak View Post
block 0 feedback buyers and put minimum of 10 feedback is required in your listing to prevent issues otherwise you refund.
You can still do this in UK?
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Old 09-28-2014
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Default Re: eBay issue 500 refund before buyer returns item

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Originally Posted by yankee View Post
You can still do this in UK?
no
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Old 09-28-2014
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Default Re: eBay issue 500 refund before buyer returns item

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Originally Posted by Bunneh View Post
no
It has been many years since we could block buyers based on 0+ feedback scores. only negative feedback for at least five years. You can control how fast a buyer can buy additional items.
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Old 09-28-2014
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Default Re: eBay issue 500 refund before buyer returns item

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Originally Posted by yankee View Post
It has been many years since we could block buyers based on 0+ feedback scores. only negative feedback for at least five years. You can control how fast a buyer can buy additional items.
Also can check towards the end of the auction to cancel bids/block bidders for high end items
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Old 09-28-2014
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Default Re: eBay issue 500 refund before buyer returns item

Quote:
Originally Posted by rsot View Post
Also can check towards the end of the auction to cancel bids/block bidders for high end items
Wish I did this five minutes ago. NH state rep candidate won a bid for $800.00 and wants to drive three hours to me to pick it up in person compared to paying $25.00 in shipping. Makes no sense to me at all and he already sent me two emails with his political campaign for donations, lol at least he is conservative and on the "right" side, haha
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Old 09-28-2014
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Default Re: eBay issue 500 refund before buyer returns item

Quote:
Originally Posted by rsot View Post
Also can check towards the end of the auction to cancel bids/block bidders for high end items
And lose a sale?

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