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Ebay doesn't responde my case over 72 hours.
 

Hello everyone,

I've opened a case on a buyer with 0 feedbacks after he didn't answer my messages for over a week that the item i received is not as described.

I've appel the case the Ebay and I received an e.mail from that saying they will make a desicion within 48 hours.

It's have been over 72 hours...

Anybody knows whats going on ?

Thanks!

Re: Ebay doesn't responde my case over 72 hours.
 

Wait longer.
Sometimes they add 72 hours more and even 14 days and 30 days.
It depends on many factors based on your claim and the sellers feedback.
Also the condition of the paypal account, available funds, contact with seller.

I would give it at least one day before reaching back out to ebay.

Re: Ebay doesn't responde my case over 72 hours.
 

Yea, welcome to the ebay world........they aren't in any hurry to do anything, especially things that don;t directly make them money...lol......

Re: Ebay doesn't responde my case over 72 hours.
 

yeah itll probably take 14 days if he decides he doesnt want to respond to the claim no hurry for them

Re: Ebay doesn't responde my case over 72 hours.
 

ebay don't tell time.

If they say 24 hours, add one week.

If they say 72 hours, add one month.

Have patience.

:ranger:

Re: Ebay doesn't responde my case over 72 hours.
 

Have to wait a bit more OP - 48 hours is "flexible" in eBay's eyes...

Re: Ebay doesn't responde my case over 72 hours.
 

If you have good communication skills I would call and talk to a eBay rep. I do this all the time with cases that are fully justifable and I have a 100% logical explantation on why the case should be favored to the seller.

The thing is when talking, ask for their advice...don't flat out say the buyer is wrong and you want the case favored for you. You have to do it strategically, once you understand how its done, its a piece of cake. :)

Re: Ebay doesn't responde my case over 72 hours.
 

eBay have a very different concept of time from the rest of us. Its nonlinear for them :thumb:

Re: Ebay doesn't responde my case over 72 hours.
 

Plus its the holidays, I feel that ebay always takes longer to do anything this time of year.

Re: Ebay doesn't responde my case over 72 hours.
 

Ebay seem to ignore A LOT of complaints and queries from sellers. Try to chat with them.

Re: Ebay doesn't responde my case over 72 hours.
 

he's in Israel and listing on USA.

How will he chat?

:spy: