Athletichunta | 04-08-2015 12:37 PM | Re: Buyer opened up a case for item not received. Item lost in mail tho?. Still adefe Ok one section of ebay says
For the eBay Money Back Guarantee, when a buyer initially asks to return an item because it didn't match the listing description, or the buyer reports they didn't receive the item, we call the transaction issue at that point a 'request'. The request does count as a defect in the seller performance rating. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a 'case.' For PayPal Purchase Protection, the transaction issue is a 'case.'
The other section says
For the eBay Money Back Guarantee, when a buyer initially asks to return an item because it didn't match the listing description, or the buyer reports they didn't receive the item, we call the transaction issue at that point a 'request'. The request does count as a defect in the seller performance rating. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a 'case.' For PayPal Purchase Protection, the transaction issue is a 'case.'
One states "The request does count as a defect in the seller performance rating"
Other states this. " The request does count as a defect in the seller performance rating."
They both contradict each other. is this a typo?. Who knows. Does anyone have any idea?. Thanks, |