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  #1  
Old 07-26-2015
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Default Buyer who you know will be bad news...

What do you do with this type?

Bought and paid and making demands a few hours later.

Check his eBay and only negatives left for others.

You get the feeling this buyer will be trouble, but apparently you have to sell him YOUR item as per eBay rules even though I would have liked to refund him there and then.

Couple of days later a bombardment of emails and accusations and return requests.

So angry right now.
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  #2  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

What was the buyer demanding a few hours later? And did you report this person to ebay?
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  #3  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

its unavoidable.

your dealing with people from varying backgrounds.

just suck it up and move on.
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  #4  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

If he puts a neg - ask EB to remove it, as if a buyer leaves only negs - it is a rare case when EB would be pleased to ban a buyer.
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Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

Quote:
Originally Posted by MM78 View Post
What was the buyer demanding a few hours later? And did you report this person to ebay?
He was demanding to know when he'll get his item as he 'paid good money' for it.

Sending multiple messages within a few minutes.

Quote:
Originally Posted by jarsky541 View Post
its unavoidable.

your dealing with people from varying backgrounds.

just suck it up and move on.
I know this, Ive been on ebay 11 years.

Its just disappointed these scum of the world keep showing up everytime.

eBay will not protect me and thats the thing Im upset about.

Its nearly the end of the month and I need higher limits. eBay have told me perform well and we'll increase it after this month. This person is going to ruin all my hard work.

Quote:
Originally Posted by muzzie View Post
If he puts a neg - ask EB to remove it, as if a buyer leaves only negs - it is a rare case when EB would be pleased to ban a buyer.
How? Ive done it through ebay system once before for an OBVIOUS competitor who bought an item I was selling that he also sells. He suddenly left me a neg with no communicaiton. eBay did nothing.

This current buyer is selling a couple of items, Im going to buy one and hold on with the feedback and see what he does.

Last edited by myrong; 07-26-2015 at 04:39 AM.
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  #6  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

Quote:
Originally Posted by myrong View Post
How? Ive done it through ebay system once before for an OBVIOUS competitor who bought an item I was selling that he also sells. He suddenly left me a neg with no communicaiton. eBay did nothing.

This current buyer is selling a couple of items, Im going to buy one and hold on with the feedback and see what he does.
Report him. Doesn't sound like he's stealth. If he was, he would know to pad his feedback with legitimate purchases and positive feedback. If it's an "obvious" competitor, eBay will ban them and remove the feedback.
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  #7  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

Quote:
Originally Posted by GhostOfAmazon View Post
Report him. Doesn't sound like he's stealth. If he was, he would know to pad his feedback with legitimate purchases and positive feedback. If it's an "obvious" competitor, eBay will ban them and remove the feedback.
The competitor was in the past and ebay did nothing to him. This buyer is a new one. Btw 'the competitor' is now trading the same items on two different accounts, his time will come to be destroyed. Just haven't got round to it. Normally I wouldn't care but when you play like that with others' livelihood you get burned.

Is it best to call ebay about a buyer situation as Ive never had luck through their system.

I can state-

-The demands he made in the emails.
-Claiming a faulty part but when I said Ill send a new part and return the other he claimed the whole item was faulty.
-The fact that his only left for others feedback is 3 negatives
-Member since May 2015
- I guarantee the item will be working just fine.
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  #8  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

I fully understand your feelings.
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  #9  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

Quote:
Originally Posted by myrong View Post
Is it best to call ebay about a buyer situation as Ive never had luck through their system.

I can state-

-The demands he made in the emails.
-Claiming a faulty part but when I said Ill send a new part and return the other he claimed the whole item was faulty.
-The fact that his only left for others feedback is 3 negatives
-Member since May 2015
- I guarantee the item will be working just fine.
I have never gotten ANYTHING done via email with eBay. That's just been my experience. I call when I need anything done.

If someone else has a different experience, feel free to share your strategy. Remember, sometimes it takes more than one phone call.
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  #10  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

Quote:
Originally Posted by GhostOfAmazon View Post
I have never gotten ANYTHING done via email with eBay. That's just been my experience. I call when I need anything done.

If someone else has a different experience, feel free to share your strategy. Remember, sometimes it takes more than one phone call.
I'll call them if he leaves a negative, thanks and yes if anyone has had a similar situation please share tips.
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  #11  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

Also, don't forget to block moving forward too - in case
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  #12  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

When you post this kind of situation, just know there are tons of people on this forum reading it and feeling for you.... We definitely feel your pain.
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  #13  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

Quote:
Originally Posted by rsot View Post
Also, don't forget to block moving forward too - in case
Excellent advice. I forgot to mention that.
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  #14  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

It keeps getting worse.

Told buyer I'd sort the return postage and he said he won't open a case. He did anyway.

I have to pay the return postage too...how does ebay calculate that.

Also no reply when I told him to upload photos as he has damaged it through use. But Im still obliged to fully refund him. Wow. I'll be recording the opening of the box from the moment I open it, it will be working.

Quote:
Originally Posted by rsot View Post
Also, don't forget to block moving forward too - in case
Will do.
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  #15  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

New developments....

Buyer has sent me photos after I requested it a thousand times.

He has damaged it pretty significantly can I use that to say the buyer has damaged the item and therefore not entitled to a refund or is it not worth it due to feedback and ebay being ebay.
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  #16  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

Quote:
Originally Posted by myrong View Post
New developments....

Buyer has sent me photos after I requested it a thousand times.

He has damaged it pretty significantly can I use that to say the buyer has damaged the item and therefore not entitled to a refund or is it not worth it due to feedback and ebay being ebay.
He's GOING to leave you negative feedback no matter what, most likely.
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  #17  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

I think at this point I would be grateful that I still have my account and just take it on the chin and move on because it seems you are the one being troubled. I had someone using different accounts buy my item 4 times, not pay and leave negative fb and throw me into low dsr rating which put my pp funds on hold now for 21 days and a category limitation of which I had none I was aware of. Basically he ruined a year old stealth acct. Just be grateful!
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Default Re: Buyer who you know will be bad news...

Here is the good news! If he has an outstanding track record of leaving negatives then eBay will most likely side with you if you call in. If they say theres "nothing they can do" then DONT GIVE UP! Thank them, hang up and try again. ive called in e times to get a negative removed and all said they couldnt help me...Then the next rep put me on hold for 2 mins then came back to "feedback will be removed in 24 hours"
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Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

soon as he bought and then started making demands you should have made up an excuse(like the item is defective) then refunded him and cancelled transaction and added him to block list.
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  #20  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

Quote:
Originally Posted by myrong View Post
The competitor was in the past and ebay did nothing to him. This buyer is a new one. Btw 'the competitor' is now trading the same items on two different accounts, his time will come to be destroyed. Just haven't got round to it. Normally I wouldn't care but when you play like that with others' livelihood you get burned.

Is it best to call ebay about a buyer situation as Ive never had luck through their system.

I can state-

-The demands he made in the emails.
-Claiming a faulty part but when I said Ill send a new part and return the other he claimed the whole item was faulty.
-The fact that his only left for others feedback is 3 negatives
-Member since May 2015
- I guarantee the item will be working just fine.
In ebay US, you can cancel a transaction because the buyer made unreasonable request. I would call ebay and talk it over with a rep.
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  #21  
Old 07-26-2015
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Default Re: Buyer who you know will be bad news...

Quote:
Originally Posted by AccountMaster View Post
Here is the good news! If he has an outstanding track record of leaving negatives then eBay will most likely side with you if you call in. If they say theres "nothing they can do" then DONT GIVE UP! Thank them, hang up and try again. ive called in e times to get a negative removed and all said they couldnt help me...Then the next rep put me on hold for 2 mins then came back to "feedback will be removed in 24 hours"
I like this guys idea
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  #22  
Old 07-27-2015
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Default Re: Buyer who you know will be bad news...

yeah its nasty obviously too late for you as he'd already bought it. But if I have someone asking loads of questions I just block them. Even if someone asks if somethings genuine when it is I often still block. Can just tell they're going to be hassle and I sell at fairly low profit margins so have no time for that.
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