Forum

Reporting Buyers
 

I'm based in the UK and sell low value items that do not warrant to send them tracked. A buyer has now claimed the item that I have sent has never arrived to him and now insists a refund - I'd say fair enough if it was legit but looking at the feedback he has left for others I do not believe it one bit!

How do you go about reporting buyers like this who are clearly making a mockery of sellers good will?

Re: Reporting Buyers
 

WARNING EBAY LINK (not sure, but in case of ..)

It is always good to read feedback before shipping.. and then , cancel the order..
You can also leave him a positive feedback where you write something like : WARNING OF THIS SCAMMER
also , you can look here http://www.watchcount.com/bh.php before sending to see if there is something suspect with his buying history (if he buy 10 xbox last week, he doesn't need one more..)

Re: Reporting Buyers
 

Problem with that is that no one is going to check all the buyers to see if they look shady, the OP sent the item without tracking number and the price for that is those who take advantage of such things.

Re: Reporting Buyers
 

Maybe it is because i don't sell enough, but i usualy take a look at buyer feedback, also, when the buyer is new on ebay , i send him a message to be sure he knows what he is buying (because i only sell internetional)

The OP ask for a little help, like i often do.. i'm not judging his selling plan, i just share my (little) experience

Re: Reporting Buyers
 

Be very careful of ever writing Beware of scammer.... Ebay can pull that type of feedback

:nono:

Re: Reporting Buyers
 

yes OP, sorry , be very careful . I just tell what i am doing , doesn't mean it is the good way

Re: Reporting Buyers
 

I set my buyer requirements high , I exclude buyers with 4 unpaid cases within 6 months or something like that and also just ship domestic and just 48 states, no PO BOX either, and if someone wants to use a PO box they will message me and I can decide. Also I only allow 3 items to be purchased by 1 buyer within 10 days, so if someone wants more they will message me.

Whatever filters through is usually all honest buyers. No time to read through feedback , which is a he said / she said scenario.

Set the bar high And just sell leave emotion out of it with feedback or back and forth with buyers over an issue. I find this approach is the most effective and does not waste time being a detective and trying to expose scammers, they will expose themselves

Re: Reporting Buyers
 

Welcome to the forums OP - all the best as you master stealth.

Sadly, these cases are quite a few - don't forget to block the buyer from purchasing from you again

Re: Reporting Buyers
 

No tracking means a refund. Ebay will definately side qith the buyer. Harsh but thats life, it's no picnic.

Re: Reporting Buyers
 

Hard to do but the best move is refund and move on

Make sure you add to the block list!

Re: Reporting Buyers
 

broken system and it is hard to take without getting angry as you have done nothing wrong but ebay wrote in2 their terms saying you really should have a tracking number and so they cover themselves while you have to pay...it does suck but sure you just sell more and learn

Re: Reporting Buyers
 

Best is to offer free shipping and include that in your total price. Always ship with tracking or item is not worth selling. If you are ok to refund some then ok. However it seems like this method not working for your business model

Re: Reporting Buyers
 

Correct me if I am wrong but if you cancel order and mark reason you cant fulfill order out of stock or other reason it will refund their money and NOT let them leave feedback..

Since you didn't have tracking you have already lost the case in 99% of cases.. I too sell many items that sell for less than it would cost me to ship with tracking and most of the time it goes well with some crooks here and there. I cancel the orders then hit the report buyer button and put them on the block list ..

Re: Reporting Buyers
 

It counts as a seller defect if you cancel the order without the buyer asking. If you're selling low value items, just refunding the buyer makes a lot more sense. Otherwise your account will go below standard pretty quickly..

Re: Reporting Buyers
 

Just refund, block the buyer and move on.