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item not received defect
 

Buyer opened a item unreceived case after one week he purchased it, as he stays in a far away area (quoted by DHL), it took logistic around 15 days to deliver it. After that case was closed by buyer but in my seller dashboard this is a defect marked as "item unreceived".

I called in today try to remove it, but the agent says it is actually the late delivery defect and I can not move it.

Is it true????

Re: item not received defect
 

In the current system that's the way it is. Once a case is opened a defect is received regardless.
That will change early next year though. Only unresolved cases will count towards your defects and any ones that you actually resolve - will not. The way it should be.

Re: item not received defect
 

Sadly once this is opened your dinged regardless of what happens afterwards. This is one of the silliest policies eBay has. Luckily it'll change but not for another 2 months.
they open a frickin case