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  #1  
Old 12-28-2015
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Default rejecting returns

As I see, if a customer opens a return request after 2 months, another action appears in the request details - "Reject return request". If used, what can the customer do after?
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  #2  
Old 12-28-2015
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Default Re: rejecting returns

Charge them a restocking fee and report it
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Old 12-28-2015
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Default Re: rejecting returns

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Originally Posted by ass11078 View Post
Charge them a restocking fee and report it
It seems that you've not read what I've written. I am the seller, and my customer opened a return request 2 months after the purchase date, and along with all actions in the request, there is is an option called "Reject return request". If I hit that, what can my customer do?
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Old 12-28-2015
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Default Re: rejecting returns

They may well open up another case saying item is not as described

Have you asked them why they want to return the item?
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  #5  
Old 12-28-2015
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Default Re: rejecting returns

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Originally Posted by JamesNorth101 View Post
They may well open up another case saying item is not as described

Have you asked them why they want to return the item?
NAD request, some issues with the item. But if I accept it and refund, I will get a defect. So, maybe I should try to refusing the return, and instantly refunding via PP, so customer will get his money back and I will avoid the defect in my seller stats?
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Old 12-28-2015
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Default Re: rejecting returns

What I do in these situations is bluff a bit- Why not? The case is opened, they will get grumpy anyway so why not give them a bit of bluff and when they crumble, just call it a day but if they don't crumble, just ask them to close the case and throw money at them.

Usually if something doesn't happen right away, but a customer opens a return 30 days after the purchase, I will just straight up say that I don't care and they have had the item for a LONG time. I even tell them that I'll just get eBay involved because usually the customer "is not able" to provide images and without supporting evidece, I just crush them.

BUT, if they call my bluff then I just throw money at them and say that they are right and I'm wrong, customer is the king and what do I know anyway.
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  #7  
Old 12-28-2015
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Default Re: rejecting returns

Quote:
Originally Posted by Haidukken View Post
What I do in these situations is bluff a bit- Why not? The case is opened, they will get grumpy anyway so why not give them a bit of bluff and when they crumble, just call it a day but if they don't crumble, just ask them to close the case and throw money at them.

Usually if something doesn't happen right away, but a customer opens a return 30 days after the purchase, I will just straight up say that I don't care and they have had the item for a LONG time. I even tell them that I'll just get eBay involved because usually the customer "is not able" to provide images and without supporting evidece, I just crush them.

BUT, if they call my bluff then I just throw money at them and say that they are right and I'm wrong, customer is the king and what do I know anyway.
Nice one! My method is pretty straight-forward though, I just tell them that as the case is already opened, the only way to resolve it in a friendly manner is if they close it with a reason "Case opened by mistake" and I instantly refund them. Otherwise I will get a defect, and will loose any interest in helping them as it does not matter anymore, as I will still get the defect, so I will accept the return and will make it as slow as possible, so they will be refunded in 2-3 weeks, not in 5 minutes. Usually, it helps to avoid problems with even the worst customers.
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Default Re: rejecting returns

Quote:
Originally Posted by muzzie View Post
Nice one! My method is pretty straight-forward though, I just tell them that as the case is already opened, the only way to resolve it in a friendly manner is if they close it with a reason "Case opened by mistake" and I instantly refund them. Otherwise I will get a defect, and will loose any interest in helping them as it does not matter anymore, as I will still get the defect, so I will accept the return and will make it as slow as possible, so they will be refunded in 2-3 weeks, not in 5 minutes. Usually, it helps to avoid problems with even the worst customers.
Met many nasty buyers on eBay agrees with me to close the case by "by mistake" but they eventually choose the "other" option...

Money refund and defects still left.
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Default Re: rejecting returns

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Originally Posted by likefrasers View Post
Met many nasty buyers on eBay agrees with me to close the case by "by mistake" but they eventually choose the "other" option...

Money refund and defects still left.
Just wondering are you able to see what option did they chose to close the case? Thanks
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  #10  
Old 12-28-2015
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Default Re: rejecting returns

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Originally Posted by 3xpx View Post
Just wondering are you able to see what option did they chose to close the case? Thanks
It is visible in return details.
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  #11  
Old 12-28-2015
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Default Re: rejecting returns

Quote:
Originally Posted by likefrasers View Post
Met many nasty buyers on eBay agrees with me
to close the case by "by mistake" but they eventually choose the "other" option...

Money refund and defects still left.

Ebay is full of retards
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  #12  
Old 12-28-2015
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Default Re: rejecting returns

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Originally Posted by muzzie View Post
Ebay is full of retards
would be inclined to agree..
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Old 12-28-2015
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Default Re: rejecting returns

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Originally Posted by luckoftheirish93 View Post
would be inclined to agree..
I second that remark
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  #14  
Old 12-29-2015
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Default Re: rejecting returns

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Originally Posted by 3xpx View Post
Just wondering are you able to see what option did they chose to close the case? Thanks
Yes, when they close it, eBay will send you a message and it will tell you why they close it.
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  #15  
Old 12-30-2015
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Default Re: rejecting returns

get them to close the case and refund through paypal
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  #16  
Old 12-30-2015
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Default Re: rejecting returns

Quote:
Originally Posted by BOZZA View Post
get them to close the case and refund through paypal

Haha, he said that is his standard procedure. I swear some people here only read the first few words in a post before blurting out a reply..
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