Silly buyer blames for item NOT WORKING - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 01-01-2016
Junior Member
 
Join Date: Dec 2015
Posts: 14
Thanks: 3
Thanked 2 Times in 2 Posts
Activity: 0%
Longevity: 48%
iTrader: (0)
Default Silly buyer blames for item NOT WORKING

Hi anyone

Have a problem really

Listed lcd display, title says in caps lock NOT WORKING
Item condition - For parts or not working
Advert body contents

Item has broken touch panel or broken LCD or booth
It will never work
It also been sold at a low price comparing to good ones



Buyer received his order and opened a dispute against me saying item is not working, he expected to get good functioning part... How do you think guys do I have chance to win this dispute or I have accept a return?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 01-01-2016
richie2065's Avatar
Senior Member
 
Join Date: Mar 2015
Posts: 637
Thanks: 15
Thanked 97 Times in 75 Posts
Activity: 0%
Longevity: 52%
iTrader: (0)
Default Re: Silly buyer blames for item NOT WORKING

Ebay will side with the buyer I'm afraid and you will be forced to accept a return on this
Reply With Quote
  #3  
Old 01-01-2016
richie2065's Avatar
Senior Member
 
Join Date: Mar 2015
Posts: 637
Thanks: 15
Thanked 97 Times in 75 Posts
Activity: 0%
Longevity: 52%
iTrader: (0)
Default Re: Silly buyer blames for item NOT WORKING

No real person is reviewing the decisions so its very impartial, you will have to accept a return and possibly negative feedback if the clown buyer is a tool
Reply With Quote
  #4  
Old 01-01-2016
Junior Member
Threadstarter  
 
Join Date: Dec 2015
Posts: 14
Thanks: 3
Thanked 2 Times in 2 Posts
Activity: 0%
Longevity: 48%
iTrader: (0)
Default Re: Silly buyer blames for item NOT WORKING

Cool I've escalated it in hope that it's too stupid
Will keep updated on resolution and callin result
Reply With Quote
  #5  
Old 01-01-2016
phaz0rz's Avatar
Executive [VIP]
 
Join Date: Nov 2015
Posts: 10,832
Thanks: 2,076
Thanked 4,022 Times in 3,010 Posts
Activity: 0%
Longevity: 48%
iTrader: (2)
Send a message via ICQ to phaz0rz Send a message via AIM to phaz0rz Send a message via Yahoo to phaz0rz
Default Re: Silly buyer blames for item NOT WORKING

Good luck OP. I've read tons of threads about sellers trying to move "PARTS OR NOT WORKING" products, and getting burned. Tread carefully. If I were you, I would just send the guy a return shipping label.

I think it's the mobile app that is causing most of these problems. The app only shows about 10% of your listing, so buyers miss A TON of information about what you're selling.
Reply With Quote
  #6  
Old 01-02-2016
james13v's Avatar
Senior Member
 
Join Date: Sep 2010
Posts: 2,340
Thanks: 659
Thanked 444 Times in 346 Posts
Activity: 0%
Longevity: 78%
iTrader: (0)
Default Re: Silly buyer blames for item NOT WORKING

Everyone is wrong. Sure, you would have to do the return. Ebay is 14 days money back guarantee.. But if the buyer is saying the reason is for it not working, and you STATED it's not working, then you will not get punished for it. THO, you might have to push ebay in the matter, if a real human doesn't review it.
Reply With Quote
  #7  
Old 01-02-2016
muzzie's Avatar
Senior Member
 
Join Date: Jan 2015
Posts: 2,827
Thanks: 286
Thanked 567 Times in 422 Posts
Activity: 0%
Longevity: 53%
iTrader: (22)
Default Re: Silly buyer blames for item NOT WORKING

I guess they will side with the buyer, as they don't give a ***** about seller's problems. Then you will need to call in and appeal. I almost always do that, as there is an army of scammers creating tons of accs to get items for free.
Reply With Quote
  #8  
Old 01-02-2016
Senior Member
 
Join Date: Sep 2011
Posts: 3,126
Thanks: 11
Thanked 761 Times in 582 Posts
Activity: 0%
Longevity: 72%
iTrader: (0)
Default Re: Silly buyer blames for item NOT WORKING

Escalating was a mistake. The bot will decide in favor of the buyer, give him his money back, and let him keep the item.

You now will lose your money and your item.

Even if you call and appeal, they'll never give you your money back, and they won't even bother to try and recover the monitor.

Next time just send a return label and cut your losses.
Reply With Quote
  #9  
Old 01-02-2016
slokor's Avatar
Executive [VIP]
 
Join Date: Aug 2008
Posts: 9,930
Thanks: 380
Thanked 2,659 Times in 1,966 Posts
Activity: 8%
Longevity: 91%
iTrader: (90)
Default Re: Silly buyer blames for item NOT WORKING

I dont know that he will get to keep the item. Usually the only situation an item is allowed to stay with the buyer after a refund is given is if the item is proven a ⊗⊗⊗⊗ - which is not the case here.
I agree though - escalating the claim was probably not the way to go and can only serve to aggravate a stupid buyer to the point where he could leave you a nasty feedback.
__________________
AGED SUPER HIGH LIMIT ACCOUNTS: 10,000/$1,000,000 and 25,000/$500,000
NEW LOWER PRICING!
ENTER MY STORE OR CONTACT ME
Reply With Quote
  #10  
Old 01-03-2016
Senior Member
 
Join Date: Apr 2014
Posts: 2,242
Thanks: 449
Thanked 419 Times in 333 Posts
Activity: 39%
Longevity: 57%
iTrader: (1)
Default Re: Silly buyer blames for item NOT WORKING

Um.....

I wouldn't normally say this but you should be 100% safe. I would call to be on the safe side but if you listed it for "parts or not working" and you said it in the title regardless of what they say your covered.

You can't dispute something if its listed correctly. In noway are you deceiving if you had it as "for parts/not working".

Even if they leave a negative once you win the case the negative automatically gets removed. Give them a call and you'll get it sided in your favor in no time.
Reply With Quote
The Following User Says Thank You to solefoodbk For This Useful Post:
james13v (01-03-2016)
  #11  
Old 01-03-2016
james13v's Avatar
Senior Member
 
Join Date: Sep 2010
Posts: 2,340
Thanks: 659
Thanked 444 Times in 346 Posts
Activity: 0%
Longevity: 78%
iTrader: (0)
Default Re: Silly buyer blames for item NOT WORKING

Quote:
Originally Posted by solefoodbk View Post
Um.....

I wouldn't normally say this but you should be 100% safe. I would call to be on the safe side but if you listed it for "parts or not working" and you said it in the title regardless of what they say your covered.

You can't dispute something if its listed correctly. In noway are you deceiving if you had it as "for parts/not working".

Even if they leave a negative once you win the case the negative automatically gets removed. Give them a call and you'll get it sided in your favor in no time.
someone with some sense lol
Reply With Quote
  #12  
Old 01-03-2016
Junior Member
 
Join Date: Dec 2015
Posts: 20
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 48%
iTrader: (0)
Default Re: Silly buyer blames for item NOT WORKING

Actually they will not do anything with the negative response as I had a similar incident when a buyer said I failed to report of additional taxes although It was written in my listing!
They called it the buyer`s experience...
But I guess the guy is right about the case thing
Reply With Quote
  #13  
Old 01-03-2016
Junior Member
 
Join Date: Jul 2010
Posts: 25
Thanks: 6
Thanked 7 Times in 7 Posts
Activity: 0%
Longevity: 79%
iTrader: (0)
Send a message via Skype™ to sherry44
Default Re: Silly buyer blames for item NOT WORKING

unfortunately you`re gonna have to accept the return and hope that he don`t leave you a negative feedback !
Reply With Quote
  #14  
Old 01-03-2016
Senior Member
 
Join Date: Apr 2014
Posts: 2,242
Thanks: 449
Thanked 419 Times in 333 Posts
Activity: 39%
Longevity: 57%
iTrader: (1)
Default Re: Silly buyer blames for item NOT WORKING

Quote:
Originally Posted by sherry44 View Post
unfortunately you`re gonna have to accept the return and hope that he don`t leave you a negative feedback !
Says who?



Reply With Quote
  #15  
Old 01-03-2016
newjerseymax's Avatar
Executive [VIP]
 
Join Date: Apr 2010
Posts: 2,842
Thanks: 1,090
Thanked 683 Times in 494 Posts
Activity: 0%
Longevity: 81%
iTrader: (6)
Default Re: Silly buyer blames for item NOT WORKING

Is it the principle? Or do you really need this damaged item to sell it again?
__________________
"Mark 11.24 Whatsoever ye desire, believe that ye have it, and it is yours"
Reply With Quote
  #16  
Old 01-03-2016
Senior Member
 
Join Date: Apr 2014
Posts: 2,242
Thanks: 449
Thanked 419 Times in 333 Posts
Activity: 39%
Longevity: 57%
iTrader: (1)
Default Re: Silly buyer blames for item NOT WORKING

Quote:
Originally Posted by newjerseymax View Post
Is it the principle? Or do you really need this damaged item to sell it again?
?

This isn't a complicated "issue".

The buyer bought a item "for parts/not working" and now is complaining its not working!

Ebay buyers never fail to amaze me.

Reply With Quote
  #17  
Old 01-03-2016
brandnewboss's Avatar
Senior Member
 
Join Date: Nov 2015
Posts: 346
Thanks: 29
Thanked 65 Times in 59 Posts
Activity: 0%
Longevity: 48%
iTrader: (0)
Default Re: Silly buyer blames for item NOT WORKING

I find bashing the hell out of an old windows laptop works well in these situations
Reply With Quote
The Following User Says Thank You to brandnewboss For This Useful Post:
dealagreeproceed (01-03-2016)
  #18  
Old 01-03-2016
Banned
 
Join Date: Feb 2013
Posts: 1,811
Thanks: 2,511
Thanked 285 Times in 235 Posts
Activity: 0%
Longevity: 64%
iTrader: (2)
Default Re: Silly buyer blames for item NOT WORKING

Quote:
Originally Posted by brandnewboss View Post
I find bashing the hell out of an old windows laptop works well in these situations
i like this guy. whered you come from...
Reply With Quote
The Following User Says Thank You to dealagreeproceed For This Useful Post:
brandnewboss (01-03-2016)
  #19  
Old 01-03-2016
brandnewboss's Avatar
Senior Member
 
Join Date: Nov 2015
Posts: 346
Thanks: 29
Thanked 65 Times in 59 Posts
Activity: 0%
Longevity: 48%
iTrader: (0)
Default Re: Silly buyer blames for item NOT WORKING

Quote:
Originally Posted by dealagreeproceed View Post
i like this guy. whered you come from...
You wouldn't believe me if I told you
Reply With Quote
  #20  
Old 01-03-2016
Banned
 
Join Date: Feb 2013
Posts: 1,811
Thanks: 2,511
Thanked 285 Times in 235 Posts
Activity: 0%
Longevity: 64%
iTrader: (2)
Default Re: Silly buyer blames for item NOT WORKING

Quote:
Originally Posted by brandnewboss View Post
You wouldn't believe me if I told you
Reply With Quote
  #21  
Old 01-04-2016
Junior Member
 
Join Date: Feb 2014
Posts: 86
Thanks: 13
Thanked 14 Times in 14 Posts
Activity: 0%
Longevity: 58%
iTrader: (1)
Default Re: Silly buyer blames for item NOT WORKING

I had a similar issue with one of my banned accounts several years ago. Guy received the item sold as NON-WORKING PARTS ONLY. He opened case: Item not working. (DUH) I called eBay and the rep told ME to go ahead and escalate the case myself and SHE would make sure it went in my favor. I was elated! Like a dumb butt I went ahead and escalated it. Guess what... Customer's Favor. When I called back a different rep I believe was on the verge of laughing at me. So I went ahead and issued the refund. This was before closed cases staked against you like a years worth of newspapers.
Reply With Quote
  #22  
Old 01-04-2016
just_smile
 
Posts: n/a
Activity: 0%
Longevity: 0%
Default Re: Silly buyer blames for item NOT WORKING

If you had 'for parts, not working' in the title and in the item specifics then you should win the case. This could be one where eBay refunds the buyer and you keep the money.

Nothing is guaranteed with eBay though. The bots may well rule in the buyers favour. However You should win an appeal
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Buyer opened up paypal item not received, 3 months after buying item on ebay. james13v PayPal Talk 13 07-12-2015 09:35 PM
Buyer opened up a case for item not received. Item lost in mail tho?. Still adefect? Athletichunta eBay Discussion! 7 04-08-2015 12:58 PM
Buyer opened dispute about an item and paypal just gave him the money! No item return prosto_prelest PayPal Talk 4 08-10-2012 10:47 AM
FlyNumber is not working because I was silly stanislav Subscriber Discussions 11 03-23-2012 11:43 PM
buyer lodge item not received dispute, while item was delayed by custom... n4spd PayPal Talk 0 01-07-2010 12:17 AM


Aspkin Group

All times are GMT -5. The time now is 05:07 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58