Listed lcd display, title says in caps lock NOT WORKING
Item condition - For parts or not working
Advert body contents
Item has broken touch panel or broken LCD or booth
It will never work
It also been sold at a low price comparing to good ones
Buyer received his order and opened a dispute against me saying item is not working, he expected to get good functioning part... How do you think guys do I have chance to win this dispute or I have accept a return?
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No real person is reviewing the decisions so its very impartial, you will have to accept a return and possibly negative feedback if the clown buyer is a tool
Good luck OP. I've read tons of threads about sellers trying to move "PARTS OR NOT WORKING" products, and getting burned. Tread carefully. If I were you, I would just send the guy a return shipping label.
I think it's the mobile app that is causing most of these problems. The app only shows about 10% of your listing, so buyers miss A TON of information about what you're selling.
Everyone is wrong. Sure, you would have to do the return. Ebay is 14 days money back guarantee.. But if the buyer is saying the reason is for it not working, and you STATED it's not working, then you will not get punished for it. THO, you might have to push ebay in the matter, if a real human doesn't review it.
I guess they will side with the buyer, as they don't give a ***** about seller's problems. Then you will need to call in and appeal. I almost always do that, as there is an army of scammers creating tons of accs to get items for free.
I dont know that he will get to keep the item. Usually the only situation an item is allowed to stay with the buyer after a refund is given is if the item is proven a ⊗⊗⊗⊗ - which is not the case here.
I agree though - escalating the claim was probably not the way to go and can only serve to aggravate a stupid buyer to the point where he could leave you a nasty feedback.
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I wouldn't normally say this but you should be 100% safe. I would call to be on the safe side but if you listed it for "parts or not working" and you said it in the title regardless of what they say your covered.
You can't dispute something if its listed correctly. In noway are you deceiving if you had it as "for parts/not working".
Even if they leave a negative once you win the case the negative automatically gets removed. Give them a call and you'll get it sided in your favor in no time.
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I wouldn't normally say this but you should be 100% safe. I would call to be on the safe side but if you listed it for "parts or not working" and you said it in the title regardless of what they say your covered.
You can't dispute something if its listed correctly. In noway are you deceiving if you had it as "for parts/not working".
Even if they leave a negative once you win the case the negative automatically gets removed. Give them a call and you'll get it sided in your favor in no time.
Actually they will not do anything with the negative response as I had a similar incident when a buyer said I failed to report of additional taxes although It was written in my listing!
They called it the buyer`s experience...
But I guess the guy is right about the case thing
I had a similar issue with one of my banned accounts several years ago. Guy received the item sold as NON-WORKING PARTS ONLY. He opened case: Item not working. (DUH) I called eBay and the rep told ME to go ahead and escalate the case myself and SHE would make sure it went in my favor. I was elated! Like a dumb butt I went ahead and escalated it. Guess what... Customer's Favor. When I called back a different rep I believe was on the verge of laughing at me. So I went ahead and issued the refund. This was before closed cases staked against you like a years worth of newspapers.
If you had 'for parts, not working' in the title and in the item specifics then you should win the case. This could be one where eBay refunds the buyer and you keep the money.
Nothing is guaranteed with eBay though. The bots may well rule in the buyers favour. However You should win an appeal