Drop shipping pros?

[k_lock]

Below are two drop shippers that I follow on a regular basis. They have crazy high numbers of feedback, high numbers of items, but high number of negative and neutral. How do they do it? They both require contact and an RMA# for returns, so it doesn't go through eBay. But if you read their negative feedback, how are they still allowed to operate? This is home-gallery's return policy:

We offer a 14 day return policy from checkout winning date.
An RMA number is required for all returns. Message us for return instructions. Items returned without a RMA number will not be processed.
Items defective upon receipt must be packaged in their retail packaging as if new and returned with a detailed description of the problem.
Return shipping fees are not refundable.
We reserve the right to decline any returns if the above guidelines are not followed.


home-gallery (398154)
99.4% positive feedback

86,044 results (items listed for sale)


Recent Feedback ratings (last 12 months)
1 month 6 months 12 months
Positive 25991 121885 204157
Neutral 116 551 980
Negative 184 768 1268



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thehoneyroastedpeanut ( 686791)
Top Rated: Seller with highest buyer ratings

9,492 results (items listed for sale)

Recent Feedback ratings (last 12 months)
1 month 6 months 12 months
Positive 28658 191680 414087
Neutral 77 592 1309
Negative 110 750 1634





Positive Feedback (last 12 months): 99.6%


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[dan_ebay]

Not sure about the return thing but I've seen loads on ebay with stuff like 'no returns!!', doesn't mean ebay won't just refund them anyway.
99.4 and 99.6% isn't exactly that bad, feedback doesn't even matter much to ebay anyway, just dsr's (not even that for long), I have a account on 99.5% thats top rated