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Buyer asking for return. Says wrong item sent. Advice needed!
 

Hey there folks, how are you doing. I hope its better than me right now :P. Here is my problem for the day. I would appreciate your expert advice.

I sold a LONG SLEEVE soccer/futbol jersey on January 10th with Signature Confirmation. A $110 jersey at that. The buyer picked it up from the post office January 20th since he wasn't able to sign for it. Today, February 2nd, I received a return request saying that he received the wrong item, and that he received a short sleeve jersey. THAT IS IMPOSSIBLE! I had pictures of the actual jersey taken by me, not the stock photos, in the listing. I immediately suspected he is trying to send me back a ⊗⊗⊗⊗ jersey. He sent me very blurry pictures of the same kind of jersey, but short sleeve. I asked him to send me pictures of the back of that tag, easiest way to authenticate a jersey in my experience. Just run the UPC code, but he is refusing to do it.

Do you guys think I will be able to win this case since it took him almost two weeks to "realize" the jersey is a short sleeve jersey, and I had pictures in the listing of the actual jersey. Also, he is refusing to send proof that the jersey he has is actually authentic?

Thank you for your time,
Kris

P.S.: I just received a message from him in very broken English. It appears that he is asking me for a partial refund now. I am pretty sure that this is against eBay policies.

Re: Buyer asking for return. Says wrong item sent. Advice needed!
 

Just to clarify - no case opened yet, correct?

Re: Buyer asking for return. Says wrong item sent. Advice needed!
 

Honestly it really depends on the buyer and if he/she knows how to win a case.

Sadly its up to the buyer at this point. When they want to pull this they can. ALOT of things can be overturned and reversed but if a buyer claims something like this happened you can't prove they are lying, you just can't.

It's he said she said.

You can say you took your own pictures etc. but whats stopping you from not shipping out the jersey he claims he got? What's stopping him from taking a jersey out of his closet and saying you sent him that instead of the one you listed?

Its sided in the buyers favor when it comes to these types of cases IF a case is opened.

Re: Buyer asking for return. Says wrong item sent. Advice needed!
 

That is correct. No case opened yet. I know the buyer can escalate it to a case if I do not answer by February 5h.

Re: Buyer asking for return. Says wrong item sent. Advice needed!
 

Um...just thought I'd correct Kristian, a case was opened obviously if the buyer can escalate it by Feb. 5th.

A case doesn't mean only when the buyer escalates it. If it's escalated, that means it's pretty much done and out of your hands and left to ebay to throw down the final verdict. You don't ever wanted it escalated unless you are 100% sure you'll win the case.

Re: Buyer asking for return. Says wrong item sent. Advice needed!
 

Ya had several of those around xmas time and really just got to eat it...not worth it in the long run...i've reported buyers and sent proof of item etc...does no good...

even if they want to return..they can return the wrong item (also happened to me me recently) and nope doesn't matter...

On the bright side....did have alot of " never received item" cases this year and won ever one..too much news about package snatchers and video doorbells, but as long as the package is confirmed delivered and even in the same zip code all good....amateur crooks never ends...