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How to close non-return cases?
 

Hi guys,

I have a few old cases where buyers wanted to return items for "purchased by mistake" or few other reasons. I accepted those returns, but they never shipped them back. There is no button to escalate once you accept the return.

I have one as far back as September 2015.... They just sit there forever?

Re: How to close non-return cases?
 

They are supposed to close automatically after a set period of time.

I have one from late December still sat there.

It seems such a trivial thing so I'm just leaving it rather than waste time.contacting ebay.

L

Re: How to close non-return cases?
 

Why not try to contact ebay and explain the situation?
You have nothing to lose after all..

Re: How to close non-return cases?
 

Yea we do... Our accounts... Much rather deal with bots then those live eyes prying and just looking for reasons to close your account... Its almost as if reps get a bonus for finding "bad sellers"....

Its weird cause on some I used to be able to escalate and get the money back, but on some no option... Usually the ones where customer "ordered by mistake twice" or "changed my mind".... They certainly don't close after some time...

Re: How to close non-return cases?
 

The returns close automatically after a few months, I'm just not sure how long. I've had a few returns close themselves after not getting any response from the buyer for several months.

You shouldn't need to escalate because the refund is not generally sent until you receive the return, right?

Re: How to close non-return cases?
 

I have one thats been open over a month also, i have a feeling that eBay will allow them 6 months to return the item because they have that long to make a CC chargeback if they wish

Re: How to close non-return cases?
 

Well maybe that's the reality? And they view it as quality and user experience improvement (with every "bad seller" banned).
Otherwise, why would they chop a branch they're sitting on... :)

Re: How to close non-return cases?
 

dont put it past them. they love chopping branches very fast.

edit: they hire woodchucks just for this.

Re: How to close non-return cases?
 

I always call when it passes the deadline for the buyer to return it. Reason being most of what I sell is clothing. Generally if they want to "extend" my return policy its because they are wearing my stuff then returning it.

What happens is you call and they escalate it to a claim on your behalf. The best part is your protected from ever getting a defect, or negative from them. Obviously I'm not saying everyone is out to get the seller but generally if it is a return, there is always a possibility of a negative/neutral, regardless of your customer service. That's the main reason I call to get them closed. Easy protection.

Re: How to close non-return cases?
 

I still have one from September 2015.... lol

Re: How to close non-return cases?
 

So if you accept the return and it says the buyer has been instructed to return by March 9 , if you call on the 10th and there is no tracking history for the return they will close it???

Re: How to close non-return cases?
 

Yep, I do it a lot. Its just like if you bought something from Bestbuy and went in 5 days past the return date. Chances are they won't accept it. Obviously I don't enjoy accepting returns so if they choose to keep it longer even after I accept it, it's their fault not mine.

It's really the easiest way to protect yourself from ANY feedback they left, regardless of what they say.

Technically they have 5 days to ship after you accept the return. If they don't you can call in and have them close it.

Plus you save yourself from any defects, returns recorded on your account etc etc. Pretty much a no brainier to do.