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Drop Shipping, item Delivered, buyer wants refund
 

Hi Everyone,

I sold a sofa to a buyer on eBay and he is kinda disappointed that it shipped from walmart. I have copied the message that he sent me. What should I tell the buyer?

"Out of curiosity, the couch says its from Walmart. I was going to purchase from Walmart because of the price difference. I'm hoping you'll honor the price it is online if this is truly from Walmart. Please let me know at your earliest convenience."

Thank you,

Re: Drop Shipping, item Delivered, buyer wants refund
 

Hes price matching.

Id honestly be pissed too if I purchased something from ebay only to find it was sent from amazon/walmart/costco.

You can offer a partial refund to match the price or tell him to 'return it' for a total refund?

Re: Drop Shipping, item Delivered, buyer wants refund
 

There is no way I can issue a partial refund as I already spent the profit I made on this sale, he agreed to the purchase and bought the item, this is the first buyer In 6 years that has complained, the buyer didn't have to drive to pick it up, lug it to the car, and take it home.

I do this to support my Family, and it really helps!

Re: Drop Shipping, item Delivered, buyer wants refund
 

tell him your price is your price and apologize. nbd

Re: Drop Shipping, item Delivered, buyer wants refund
 

I believe price matching should be done before purchase. Just like going to garage sales and seeing this item is priced on amazon and ebay for XXXX amount of dollars. That's comparing apples to oranges. But buyer is always right try to resolve.

Re: Drop Shipping, item Delivered, buyer wants refund
 

Maybe I could tell him he could make money the same way I do.

Re: Drop Shipping, item Delivered, buyer wants refund
 

a) Honor price difference as this is a touchy subject, and most buyers dont like this form of trade.

b) Offer refund, have it returned back to you, and you can sell it on.

Re: Drop Shipping, item Delivered, buyer wants refund
 

Frankly he's not going to care one bit that you drop ship to make a profit. He feel's like he's been had, and rightfully so. :nono:

I can see your side, but I can also see the buyer's.

Re: Drop Shipping, item Delivered, buyer wants refund
 

Well, you really have no choice.

He will either wait for your reply or force a case open.

In the latter, you will probably have to eat even the returned shipping costs and then be out even more profit.

Re: Drop Shipping, item Delivered, buyer wants refund
 

I personally would not offer anything. I think price matching shoudl be done before you buy. If I go to a store and have an ad and say can you match this price thats one thing. but if i buy it then go back with an ad and say oh i want you to lowr your price because i didnt look before I bought it that is a different thing. if he files a dispute I would show ebay the messeges. I know they do not take kindly to threats and bargaining that way.

Re: Drop Shipping, item Delivered, buyer wants refund
 

Tell him he can return it and he probably won't bother once he sees how much that will cost him

Re: Drop Shipping, item Delivered, buyer wants refund
 

if that's the reason, he will be responsible for the return fee. He won't bother to return anymore.

Re: Drop Shipping, item Delivered, buyer wants refund
 

I did have this in my listings,

**Your Item will be shipped directly from our supplier. We are a clearinghouse for several major retailers** In the unlikely event the item is sold out or on backorder, we will contact you to see if you want to wait a few days or we will refund 100% of your money... Your Choice


would this work?

Re: Drop Shipping, item Delivered, buyer wants refund
 

People don't read, should know that by now. People only see what they want to see and ignore the rest.

Re: Drop Shipping, item Delivered, buyer wants refund
 

people wont bother to return the bulky item if they know they have to pay for it.
Even if he opens case, ebay still request him to return item back. No worry.

Re: Drop Shipping, item Delivered, buyer wants refund
 

I will simply jut say that i am running a business and that i am selling the same item at a higher price is no different than Target selling the same item at a higher price. Its not my fault that the buyer didn't shop around before purchasing the item and price matching is not in my policy.

or i can tell the buyer:

I realized that i was out of stock at the last minute and decided to have the item dropshipped from walmart so that the customer didnt have to wait, and i had to pay extra to cover the shipping costs.

Re: Drop Shipping, item Delivered, buyer wants refund
 

And if he forwards this to eBay, you can expect your account to have problems

Re: Drop Shipping, item Delivered, buyer wants refund
 

no. Don't say anything. You tell him that you could offer partial refund or request him to return the item and get full refund according to return policy (let him know he gonna pay for it)

Re: Drop Shipping, item Delivered, buyer wants refund
 

And this is why I don't drop-ship!

Re: Drop Shipping, item Delivered, buyer wants refund
 

One of eB's classic account questions is often "Do you have the items in hand?"...

Re: Drop Shipping, item Delivered, buyer wants refund
 

I somehow got the order mixed up, I didn't sell it on eBay it was with Bonanza, the buyer found the sofa on Bonanza and asked for my approval on it to purchase, so i then asked the buyer if he could purchase it from my Square Online Store and he agreed. I did this to avoid the selling fees with Bonanza,

Re: Drop Shipping, item Delivered, buyer wants refund
 

So this entire thread is irrelevant?