Buyer paid for item but doesnt want it anymore

[Retailer77]

Best course of action?
Should I open an unpaid case?
I already paid for there shipping label $10 too...

[yankee]

why did you buy shipping for an unpaid item?

Action Plan:
1) cancel/void the label.
2) Turn on unpaid Item Assistant
3) Edit Unpaid Item Assistant setting to open 2 days after purchase and close 3 days after a case is opened.
4) Remember to never buy shipping for unpaid items

[james13v]

This is simple. Refund and cancel the order and then cancel the shipping label. You do know they refund those, right?

[davids01]

Originally Posted by Retailer77

Best course of action?
Should I open an unpaid case?
I already paid for there shipping label $10 too...

Personally, i dont ever buy shipping anymore prior to payment. Over the years i have found that in the long run it just wastes more of my time having to cancel the shipping for non-payers than the time saved getting a jump on shipping. I figure that if the buyer wants the item on time, they will pay in a timely manner.

[Retailer77]

Originally Posted by yankee

why did you buy shipping for an unpaid item?

Action Plan:
1) cancel/void the label.
2) Turn on unpaid Item Assistant
3) Edit Unpaid Item Assistant setting to open 2 days after purchase and close 3 days after a case is opened.
4) Remember to never buy shipping for unpaid items

The item was paid for when i printed the label

[Play]

Originally Posted by Retailer77

The item was paid for when i printed the label

Just cancel the order, choose buyer changed mind. Done.

[Bunneh]

Originally Posted by Retailer77

The item was paid for when i printed the label

you cannot open an unpaid item case for an item that has been paid for.

You can only cancel the order, and the buyer can still leave feedback.

[Retailer77]

Originally Posted by Play

Just cancel the order, choose buyer changed mind. Done.

Thank you
You get final value fee back right?
I assume what I paid for the shipping label is gone though?

[Bunneh]

cancel the shipping label and they will refund you in a few weeks.

[Play]

Originally Posted by Retailer77

Thank you
You get final value fee back right?
I assume what I paid for the shipping label is gone though?

FVF Yes. Listing fees No.