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Buyer complaining after a purchase because I lowered the price on the item they bough
 

I got an email from a recent buyer through eBay saying "why did you change price from 189 to 184 I bought it for 189 I want to send it back to you and get the $5 discount".....
I have honestly never had this happen to me..what would you guys advise for such a customer?

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

Has the buyer already left you feedback for the item they bought?

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

I have had much worse buyers than this one... I would just refund the buyer 5$ to avoid any problems

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

No they have not

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

If you use good till cancelled listings and low the price this is going to come up from time to time.

Watchers and anyone who recently viewed the item will be notified when you lower the price. That includes your buyers. Some are going to find it offensive and ask for a price match and some are going to be straight up mad about paying more.

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

Bunneh makes a worthy point (inferred) about the feedback but Retailer77 few issues that I might consider:

Is buyer potentially going to buy more? IF he hasn't left feedback - even more reason to give that small discount.

Is it going to eat a lot into your profit by offering $5 discount?

If I felt that the buyer would buy more from me and it would not affect my profits (and he has not left feedback), I would give the $5 discount...maybe even $7 and a note thanking him for the purchase, etc.

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

Give him $5 refund simple is that if you will not do more likely he will leave -ve feedback not worth to be honest and these types of buyers never happy

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

I would give him a $6 refund just to shut his mouth up. Buyers like these are the most problematic buyers there is.

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

Id refund and than add to my block list

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

I am wondering if such buyer left -ve feedback for such reason. Will eBay remove that feedback if I ask them ?

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

How totally ridiculous are some people

Just refund him $5 and move on

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

I guess I'm the only one here with this opinion, but I would also be pissed if I noticed you lowered a price right after I purchased. I would quickly message you requesting you send $5 back.

Send $5 back + add buyer to BBL to avoid any future confrontations.

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

Sellers always change pricing according to inventory levels..the buyer was being a little ridiculous in my opinion

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

I'm pretty sure they would..since the seller can change pricing whenever they want

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

I don't ever change any of my prices unless I'm running a sale, and if I'm running a sale the old price still shows.

What does your inventory level have to do with the going rate?

If I run out I reduce a listing to 0 and move on. You aren't going to get any followers without steady pricing. Plus, I don't care what anyone here says, messing with the price too much will affect your listing's visibility.

Just my $.02 retailer. I've gotta get to work now... :/

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

When exactly can someone lower or increase their prices in that case?

What if a seller sells and item for $90 and the next day puts the price to $100. Should that seller ask all their buys in the last 3/4 days to pay an extra $10? Clearly not. It is exactly the same principle here.

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

This is exactly how I feel about these buyers and how I handle it BUT it is not what I suggest others to do lol

http://www.aspkin.com/forums/amazon/...al-refund.html

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

You ARE the only one, because this is a ridiculous premise.

Sellers aren't allowed to lower their price? Really? If you messaged me, I would make damn sure ebay finds out, and you aren't getting crap.

What reason would you possibly have, for receiving a discount after the fact?

How about if I'm having a labor day sale? Would you also complain, because you bought an item the day after a sale? Want your money back then?

How about as mentioned, if I raise my price. Can I immediately message you, and ask for more money?

it's buyers like you, that are the reason sellers like us have to be on these forums, to figure out how to deal with you.

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

If my inventory is running low, and I"m not sure when I'll get more, I raise the price.

If my inventory is high, I'll lower the price to get my stuff out more. If I get a new shipment in, the day after you bought something from me, and I lower the price to match the fact that I now have more parts, you feel you deserve that discount?

How many days after you buy something, am I allowed to lower a price, so you don't ask me for your money back exactly?

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

Buyers like this are nothing but trouble. If I bought an item and saw it reduced by $5 I would be bummed that I paid $5 more but I would never message the seller and ask for the $5 back. I would figure I missed a sale. Big deal.

BUT this person can leave negative feedback so I would refund them $6 and tell them that I refunded $6 instead of $5 so they wouldn't have to pay any paypal fees and I would tell them Thank You for bringing it to my attention. Kill them with kindness and then block them. I block people like that immediately and still go through with the refund, etc. They don't know you blocked them until they try and buy from you again.

The BEST :clap: is when they try to buy from you a year later and find out they are blocked. I love responding to their "why am I blocked?" with the details of their petty issues and tell them why they were blocked. You usually will not hear back from them because they realize they were being ridiculous.

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

I would not issue the $5 because basically ebay says you do not have to. IF neg feedback is left ebay will remove it

Re: Buyer complaining after a purchase because I lowered the price on the item they b
 

Haha! This same crap just happened to me last week, I refunded the buyer the difference and added her to my cool ass block list. Your buyer is complaining about 5 bucks, mine was complaining about 80 cents lol. I'm sure these two wonderful buyers of ours would even complain if we reduced it by 1 cent. How many messages did your buyer send you? Mine spammed the living hell out of my inbox :nono:.