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-   eBay Discussion! (https://www.aspkin.com/forums/ebay-discussion/)
-   -   Ebay reps really do not know anything (https://www.aspkin.com/forums/ebay-discussion/97285-ebay-reps-really-do-not-know-anything.html)

Retailer77 06-17-2016 10:33 AM
Ebay reps really do not know anything
 
I cancelled an order for a buyer almost one week ago...I called ebay and the rep stated the buyer just needs to agree to the cancellation and then they will get their refund.
Its been almost a week now and the buyer opened a case stating that I cancelled the order but they never got refund.

empirestate 06-17-2016 01:25 PM
Re: Ebay reps really do not know anything
 
What eBay wants is for reps not knowing a lot of stuff, only need to know basis. This way it is doesn't reveal information that could be used against it.

solefoodbk 06-21-2016 12:42 AM
Re: Ebay reps really do not know anything
 
Select "selling limits" so you get American reps. Oversea reps know nothing. I had a buyer file a chageback on a CANCELLED sale because he "didn't get the refund". All because of eBay.

Call before it gets worse.

Nassr 06-21-2016 06:32 PM
Re: Ebay reps really do not know anything
 
Try calling again.
Some Reps know nothing but others may be helpful.


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