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-   -   Given a neg after item was out of stock and not sent. (https://www.aspkin.com/forums/ebay-feedback/16463-given-neg-after-item-out-stock-not-sent.html)

WeeBay 02-09-2010 11:22 PM

Given a neg after item was out of stock and not sent.
 
A customer bought an item from me and when I went to ship it I realised that I had listed one too many items and it was actually out of stock. I refunded him in full and then send a mutual agreement to cancel the transaction. He negged me then cancelled.
Is there any way I can get this removed by eBay or do I need to send a feedback revision request?

Sandy D 02-09-2010 11:51 PM

Never tell a customer something is out of stock.

Always tell them you found something wrong with the item and you do not want to send them a defective item.

Customers 99% of the time will understand that you do not want to send them a defective item and refund them right away.

Works like a charm.

oompaloompa 02-10-2010 07:11 AM

no you cannot get neg removed......Ive had way more unreasonable negs than that, and no removal......

First Edition 02-10-2010 01:45 PM

Quote:

Originally Posted by WeeBay (Post 123860)
A customer bought an item from me and when I went to ship it I realised that I had listed one too many items and it was actually out of stock. I refunded him in full and then send a mutual agreement to cancel the transaction. He negged me then cancelled.
Is there any way I can get this removed by eBay or do I need to send a feedback revision request?

You can try to open an unpaid item case, and ask ebay to remove it. This may, or may not work. If he's not a busy buyer, in other words, if he never logs in, this works all the time...

Also, if he is suspended, the neg is removed too :)

WeeBay 02-17-2010 02:05 AM

cheers for advice people


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