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-   -   gave refund and 3 replacements to repair dsr (https://www.aspkin.com/forums/ebay-feedback/40364-gave-refund-3-replacements-repair-dsr.html)

Ruehl 12-11-2011 08:59 PM

gave refund and 3 replacements to repair dsr
 
buyer Negged me and I knew it was her that docked my dsrs. Put me at 3 for 1 category and put me at risk for losing top rated seller. Wouldn't reply to email nor ebay message. So, I sent 3 replacement bags and an apology letter with a refund. Each bag cost me about $3 each tho I sell them for $9. She was so happy and did the feedback revise to positive and now I'm at 2 for the category in question. Since my fees will be above $1000, that move should save me $200 after the trs discount. :)

rsot 12-12-2011 11:51 AM

Solid customer service - turning negs into positives = $

FandangoKango 12-17-2011 01:35 AM

Sucks how you gotta give so much free just to make people happy. Ebay is killing the market.

Callidus 12-22-2011 04:22 PM

Quote:

Originally Posted by rsot (Post 294800)
Solid customer service - turning negs into positives = $

Amen to that

GrannyT 12-26-2011 02:04 PM

Way to go Ruehl - good business


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