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Delivery Not Confirmed Message Appearing Even Before Shipping
 

Hello everyone,

I’m facing a strange issue with a recent order and I would really appreciate your help or if anyone has experienced something similar.

Right after the buyer paid, eBay immediately showed me the following message (see attached screenshot)

https://i.ibb.co/fdqQ2SRc/2025-12-10-152552.jpg

Delivery could not be confirmed using your tracking details

The strange part is that this message appeared instantly after the payment, even though I had not shipped the item yet and no tracking number was added at that time.

Later, I shipped the item with UPS, uploaded the tracking number correctly, and after a few days UPS showed the item as Delivered to the exact address and ZIP code.

eBay also shows the order as Delivered, but the same message is still there, and it says the funds will only be released on January 8.

So my questions are:

Why did this message appear immediately even before I shipped the item?

Why is eBay still unable to confirm the delivery even though UPS shows Delivered and the status on eBay also shows Delivered?

Is this normal or is there something wrong with my account or with the UPS tracking integration?

Note: I am not a new seller. I have been selling for a year, have 50 sales

and 30 positive feedback (100%). My account has never been restricted, no

cases have been opened, and all sales have received tracking numbers.

There are absolutely no problems with my account. I sell low-risk items, all priced between $15 and $25

I would really appreciate any insights or experiences from other members.
Thank you

Re: Delivery Not Confirmed Message Appearing Even Before Shipping
 

I would appreciate a response from those with experience and expertise; I need an answer regarding what is happening.

Re: Delivery Not Confirmed Message Appearing Even Before Shipping
 

BTW,I notice you are overseas (Ecuador) but you are shipping UPS,is that domestic UPS?
In your ebay listing,where is your location,where do you ship from and where is the item?
Ebay has some policy for foreign sellers selling on Ebay.com and shipping from a country which is not your country,cant recall details?

Re: Delivery Not Confirmed Message Appearing Even Before Shipping
 

Hello my dear agent006140! Thank you for your message.

I live in Egypt, but I deal with a distribution warehouse in the United States.

The product is physically located in the United States and is shipped locally via UPS

from within the US. Payments are usually made available after the tracking shows delivery

but recently something happened that I mentioned, and I would like to know what is happening now.

Re: Delivery Not Confirmed Message Appearing Even Before Shipping
 

why dont you show us a screen shot of your listing-seller location,item location,shipping carrier.
Ebay usually take your tracking number to the carrier site to get the status,it sounds like it cannot find your tracking number on that site.
so the question is which site did it go ?
also there is a policy of foreign sellers shipping from US location,cant recall what it is called,you may want to find out more
You said
Why is eBay still unable to confirm the delivery even though UPS shows Delivered and the status on eBay also shows Delivered?
--
if Ebay cannot confirm your tracking,how can it said it has been deilvered?