does paypal cover buyer when using freight forwarder?
hello. I'm a long time eBay customer as a buyer but I'm new as a seller. recently I sold my old iPhone to a customer which profile says he's from china
he had 0 feedback and shipping address in us so I thought not a big deal and ship the item
3 weeks later after tracking shows delivered the buyer opened INAD case on eBay with the reason defective
that's when I start to google. I discovered the shipping address is an address from the freight forwarder. I send email to eBay and the case was closed in my favor the next day
a few days ago the buyer opened a PayPal case for the same reason. I don't know what to do. I can not find anything about buyer protection by PayPal when using a freight forwarder
does PayPal have buyer protection in this case? the phone support is closed and I need to answer in the case asap
please help | 
