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Automated email after responding to eBay email
 

Hi everyone,

I had an account which was hit with MC011 limit, and was requested to upload documents, which I did. Afterwards, I replied via email, per their request, to ask them to start the review process. However, I got this automated email from them right afterwards:

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from: donotreply@ebay.com

Thank you for contacting eBay Customer Service. To serve you in the best possible way, we would like to speak to you on the phone. Here's how to get help:
1. Click the "Customer Support" link at the top right of most eBay pages.
2. Click the "Contact eBay" tab and sign in.
3. Select the topic that fits your question or concern. If your issue is not resolved with the information provided, please click the "Call us" link. You'll see a phone number and a PIN to use. The PIN expires within 15 minutes, so if you're not able to call us within that timeframe, please click the "Call us" link again for a new PIN.
Thanks,
eBay
Please don't reply to this message. It was sent from an address that doesn't accept incoming email.
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So does this mean that accepted my email to start the review process , or not?

Right now should I wait until I get a response from eBay regarding the review, or would I have to call them in order to start the review process?

Re: Automated email after responding to eBay email
 

Hey Bangduck, have they removed restriction from your account?

Re: Automated email after responding to eBay email
 

Update from OP would be good.

Re: Automated email after responding to eBay email
 

No they haven't , the account was gone :(

I called them and they said that they were reviewing my account. After 4-5 days, that account got the dreaded infinite suspension.

I still don't know whether the response to their mc011 email was sufficient to start the review process, or if the phone call activated the review process though.