Stuck In 'Below Standard' NEED HELP
Hi so i basically sell second hand items on ebay mainly clothes and I was doing very well until my account fell below standard back around May time. At this point I wasn't really aware of how defects worked and had never accustomed myself with the seller dashboard. Before falling below standard I had free insertion costs all month so I was able to make a good profit averaging £300-400 per month. Since falling below I now have to pay the 35p which isn't feasible for the amount of listings I have. I spoke to various ebay staff online and on the phone and they assured me my account would be above standard when 2 defects fell off in September however with a restricted 100 free insertions per month and my listings being Buy it Now, means my transactions have dropped to an all time low. I now make around £30 per month as not all buy it nows sell within the 30 days.
My other defects fall of 1 in November and 2 in April which is 7 months away, I cannot wait that long to be back above standard and will do whatever it takes to try and get back up again to receive free insertions.
So basically to be above standard my defect rate needs to be 0.30% and it currently sits at 0.94% for cases closed without seller resolution.
All my other percentages were really high but since transactions lowering now means my transaction defect rate is dangerously close to being in the red. It is 1.88% and can only reach 2%
I have researched what to do and familiarised myself with the defect system.
The only option I have other than wait until April is to auction things of for 0.99p and they will probably only sell for that, so I will be selling items for 99p that I would usually sell for £10 plus. The question is how many items will I need to sell to get safely back above standard?
I am rubbish at maths and cannot work this out.
I just feel stuck in a circle, waiting all this time for September now it's going to be April. I am really down about this and ebay was my way to save and pay of debt etc.
My maths is probably extremely wrong but I have just attempted at working it out:
319 transactions so 100/319=0.33 so that means 1 transaction accounts for 0.33%
If my defect is at 0.94% then surely selling just TWO items will push it back up?
|