Forum

I just wanted to add something to this, with regards to TnS.

This is the new millenium, and anyone on the internet can be whoever they want to be. Including Nigerian and Romanian scammers, who probably make more than you and I combined from very sophisticated techniques. You question why TnS exists, well that's a big reason why. Fraud on the internet is so sophisticated that we have to do all we can to *try* and keep eBay a safe and fun place to buy and sell things.

Or to bring it back home, there was a recent article on the news about a Cali man who was arrested for selling more than $90,000 in sports tickets and Rolex watches and not delivering. Now this guy probably had great feedback for selling these items, as well as other things, but he was still a scammer, and we took him down and worked with the police.

I hope that explains a little more about what TnS is actually for. It's not to get the good guys, although unfortunately that happens (somewhat rarely I hope).

The problem here is that most of us never even hear from t&s, which is ironic because many times we do seek you guys to clear things up. I know I did once upon a time. But once bitten twice bitter. Speaking for myself, the times I actually tried to ask nicely for something to be done was met with disdain and countless form letters that made it abundantly clear that the only thing ebay was interested in was sending me a bunch of junkmail that has little to nothing to do with the matter at hand. How would you feel if every time you reached out your hand to try to come up with a solution, you had it smacked back in your face? Is it any wonder that we have learned that vigilante tactics below the radar is the only way to success on ebay? Again, MANY of us would feel and act differently if ebay hadn't already perpetuated this problem months--even years earlier.

how could he have great feedback for selling those things if he didnt deliver...


so if the original acct was suspended be cause we got red flagged by a ot even thought were were getting positive FB and completing sales so really it was for no reason and we cannot defend ourselves because trying to talk to or even get ahold of any live people at ebay is almost impossible we move to another acct but have no hope of ever playing by the ebay rules because we made another acct to keep conducting legit business because we depend on it. sorry that was a huge run on sentence. my point is...

we get suspended due to a bots suspision.

we cant get reinstated.

we make a new acct.

the cycle continues.

i dont get the bots idea of suspision when i sold say 100 items and one neg for something stupid like color was ivory insted of beige.

that happend BTW. i just dont get it. that was my original act. I have since gone thru about 30 accts and just keep moving to the next because the bot links me or suspends for suspision. maybe ebay should consider hireing more people with brains than bots.

anotherebayhater, very few suspensions are performed by bots. They're almost all from actual people. And you yourself admitted to creating new account after account when you get suspended, so where's the problem here?

Also, I know almost all suspensions related to why you would have been suspended (as you described it anyways). There's absolutely no suspension which relates to getting one negative feedback after getting 100 for positive selling. And even if you were suspended, it could have been easily resolved by contacting the buyer and working things out with them and getting a mutual feedback withdrawal or having them email in and say things are resolved or providing proof of a paypal refund, etc etc.

Ok to play devil's advocate here--what if the buyer and seller are on separate ends of the continent..hell, even the world? That would make an in-person cash transaction a tad difficult and an easily excused out.

Jack, Modee:

You're half right there. In *some* suspension cases we don't say exactly what it is you did wrong (I want to emphasis some here). This is because we don't want to give away too much information about what we're looking for, allowing either yourself or real scammers to adapt a way around it. Also, what we look for is always changing along with the scammers. We do what we can to stay one step ahead. This isn't always possible unfortunately, but that's just the nature of the world.

But what we do do, is tell you how you can get back on. So for most of the time for a "high risk" suspension, provide proof of merchandise for certain items. Or provide a contact with a supplier where you're getting the items from. Or sometimes it's as simple as providing some ID. It's not hard, unless you either give up or disregard the suspension and create a new account.

Yes, sometimes you will run into problems. Unfortunately (oh how I hate them), we live in a world of outsourcers, and some of them are the most retarded people ever. You might have some trouble getting exactly what information it is you need, but if you really care, with a few emails you'll get it. And this is getting less of an issue now anyhow with better training and other stuff.

Just saying, there's two ways to go about it. 1) find out why you were suspended and resolve it or 2) create a new account in which case we don't really want you on our site anyhow.

:)

Modee, I've purposely ignored your lawsuit questions/statements so far, but I'll give you my only answer on them.

I'm not a lawyer. I'll even say I know almost nothing about the legal framework that guides previous lawsuits and future ones. I'm also going to venture that you're not a lawyer either, and you probably have limited detailed knowledge about the legal framework.

Either way, this is all I know: eBay has a big legal department, and they are presumably fairly smart and care about their jobs (probably more than I do!). I'm confident that the policies and techniques in place are approved by the legal department to confirm with laws to protect eBay. IF they are not, then oh well, someone can sue. I don't really care at the end.

I'm not here to argue about legal matters, because I know nothing about them. Maybe there is a better case now, maybe there isn't. I have no clue, and I don't care. One of my biggest pet peeves is people spouting off about class action lawsuits and big cases against ebay (or any other company really). Either one does it, or they don't. I'm not a lawyer, I don't have any inside knowledge about this stuff -- I don't care.

I hope you understand where I'm coming from with this. I'd rather just talk about policies and suspensions and such, rather than 'what if' scenarios about court cases completely unrelated to what I do :)

So how does FADE fit into this scenario?

Why have a human element intervene at all when bots are the quickest easiest cheapest solution- to make sure innocent people aren't suspended?

LOL. Well considering I'd get insta fired for giving out information about FADE, I won't get into details. I'll just say FADE doesn't perform suspensions.

Here's why (for the most part) bots don't perform our suspensions: Any member can take us to court. If they do, they can also request all the notes on their account. These notes include suspensions. These suspensions need to conform to a legal standard (as set out by our legal dept). So we need to document the reasons why we're suspending someone as directed by the legal dept.

That's the jist of it anyways.

That part of the thrill, isn't it, though? You could get in soooo much trouble for letting people know what you know...

What made you search the internet for a website like this and decide to jump in and respond with the nuggets of knowledge you've shared?

Oh this is a fun one! I don't have time to look the thread over in detail as I'm running out for the day, but remember eBay and PayPal are the same company. Customers expect us to act as the same company when it comes to GS questions after all, and so what eBay as a company is trying to do now is merge the two divisions together. It doesn't really make sense if we suspend or limit someone's PayPal account and allow them to continue selling on eBay does it, or vice versa. So in the near future you'll probably be seeing more of that, where PayPal accounts are being suspended/restricted for eBay violations, and vice versa. This isn't happening for every suspension or what not, but only in ones where it makes sense (ie we suspend your ebay account for fraud, but keep your paypal account running so you can take all your money and run?!?).

It's still fairly new, but a good sign of things to come... :)

*edit* As for what information is actually shared between nonlinked accounts, I honestly don't know exactly. But from an employee standpoint, if I'm suspending an ebay account it's not very hard to do a search on paypal's database to find a matching account there. And I'm sure records are kept when buyers state which item numbers they're paying for on paypal's site, so it can be linked that way too. But again, this is a fairly new program being rolled out so details are still very limited.

I ran across this site a while back and had it bookmarked. I suppose I finally got bored enough?


And Modee, there's always someone who's watching and will report in to the powers that be :)

how can we "take the money and run" buyers are 100% protected and they get their money back if they complain.

actually evil, it is very easy to run. One could just empty out the money from the fraudulent paypal account onto another paypal account. If there's no money in the fraudulent paypal account, no amount of bitching in the world is going to get the buyer their money back. Thus, why paypal's protection is pretty much useless. Now as to whether the buyer can involve the FBI and the Police...I don't know. But if the fraudulent account has a ⊗⊗⊗⊗ name, address, etcc...I don't see what the Police or FBI could possible do. Do you get it? So it actually is and has been dumb for ebay to leave paypal accounts working when they ban an ebay account...

Depending on how you chose to vocally complain and in what venue, the silence could easily have been a defense mechanism. For example in retail, when a customer complains many times the best course of action is to just let them vent their frustrations and then--if necessary--try to calm them down or show understanding because maybe that's all they really want. That *may* have been what they were doing. Of course, maybe not. But it is plausible.

Even if they did "keep silent" at this point I think we can say that PP is cooperating with Ebay. Just today one of my accounts was suspended on ebay and for the first time ever, when I logged into Paypal I found that my account was limited! Luckily I have several backups but, the connection can't be denied. Also back a few weeks ago when I was trying to make a new ebay account I used the paypal account that was connected to my previously suspended ebay account. Did not link them at all, just added a new email address to the paypal account like the forum said. Instant suspension. So you need to beware paypal, now when I create a new ebay account I also create a brand new paypal account. I even typed out a list of ebay accounts and paypal account connections that are still functional so I won't forget. You must now and always view paypal as a serious threat, just a tip.

Personally, I wouldn't risk changing the account name. I did it once and they immediately suspended the account saying someone hacked it. Even though they lifted it after...

Does this seem to be for all accounts or just the newest suspensions? Do you think the problem could be prevented by just removing the offending paypal account address from the paypal account before adding the new address?

Is Po Box Ok To Register???
 

Can you use a PO BOX to register your adress on ebay??? if someone decides to send me a money order, Id hate for them to send it to my ⊗⊗⊗⊗ adress. Anyway just want to clear this out before registering my PO box adress on ebay. thanks

sucks, modee ever had any problems having ur account suspended due to google checkout being used??? just wondering

What worked for me in the past is change the address of the PO Box, while still allowing it to receive mail. For example, if you address is:

9947 Po Box, 4893 Hillbilly Street

change it to:

Suite 9947, 4893 Hillbilly Street

exactly.

or you could try a ups store box. those have a street address plus a suite number. sometime post offices can be picky about using a suite number.

well... i dont know how red flags go up... but i registered a backup account couple of years ago and gave ⊗⊗⊗⊗ info.. not by state but by a totally different country :) and when i got suspended recently on my actual account i changed that info to my actual info only changing the wording here n there and i m still ok with that after about 2 months (touchwood)

PO box is good but they'll deduct some brownie points from you

Registering with a Po box caused my new account to be suspended.
I tried to list an item and EB pulled me up for it stating that I did not have proper cantact information Blah Blah......

very strange newebayer. did this happen to someone else too??? i mean i know alot of people using p o box addresses... was ur phone number genuine?

Yeah, the phone number was a fax number but EB wouldnt know that. I think.

So how do you know 4 sure it was the PO BOX? Was your phone number correct? Was the name real info?

had to be the fax number. i know paypal can tell if you're using a cell phone or not, maybe ebay can tell if it is a fax number

FAX NUMBERS are not any different then normal phone numbers.. unless someone calls them and finds out the fax tone..

how do you get those free private phone numbers??? i been wondering. Any way on the internet you can get some kinda phone number you can register with ebay??? i ran out of phone numbers to use and just ptu a ⊗⊗⊗⊗ one the my new account that i created today. gonna follow rules on this one this time, taking it nice and easy.

is there any such service for uk members?

Changing Personal Information - Credit Card Details..
 

Hi,

I recently discovered this excellent forum and have spent the last several hours learning a great deal about the suspension process. Of course I myself have been the victim of numerous suspensions and am trying to avoid any future mishaps.

Last night I made a very silly mistake, I updated the personal information/credit card section of a 4 month old account to the credit card number of a suspended account. The credit card however was never used to pay any ebay fees etc.

I am wondering if I should go in and immediately change it to a clean credit number or just leave it. Will changing the number so soon cause flags?.

Any input would be appreciated.

Unfortunately if I were you I would change my ip address, etc. now and prepare to start a new account, but you might get lucky. Good Luck.

Lol omg I just did the same exact thing you did. I thought I didnt use the card and i looked at the transaction history so I thought it was fine. But after i did it I found it was linked with a suspened account. But funny thing is i realized that when i used the card it was last month. I only saw transactions on it this month T.T

But idk wut will happen, its about 6 months old the account.


edit now that i remember i did made this mistake once 7 months ago. Im pretty sure the account was fine.

Yes that is what I did, the new account is about 4 months old. I am wondering if I should immediately edit it now or just leave it and see what happens?.

when i used a previous suspended accounts credit card.. to a full swing 160+ feedback account it was suspended overnight... it might be too late.. i dont think u can save ur account any longer.. adding a new credit card will only make it useless tooo.. u should be creating a new account now and save that credit card for it.... i might seem a bit straight forward.. but thats my experience.

payment address
 

I have a question about payment addresses.

I understand you're suppose to use ⊗⊗⊗⊗ addresses so that it wont link to your original suspended account, but does that apply to the payment address as well? if so than i wont accept money orders/checks but if it has no affect than i will.

please email all answers to polandfreshness@yahoo.com or post on this thread. thanks.

It's the same as any other address on your account. EBay will suspend you account just the same. You can PM your buyers with the correct address, or you could setup a PO Box address and that'll work. I'm sure there are other options as well.

LOLLLLLLLL :D :D :D :D :D

For my payment address..etc..I've put "Please ask me, 23 Please ask avenue..." something like that.