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MC011 "restriction" on my my legitimate non stealth account.
 

They make sure to over and over again tell me it's not a suspension lol. It annoys them to no end that I keep using that word. No no. It's just " temporary restriction". while they remove 400 of my listings without a word.

I sell real items on a real account for the past 9 years. Top rated seller. These people are insane. I have no idea what I actually did, because you can't actually talk to the people that decided this.

You can only be connected to the useless Philippine call centers, that are clueless. They sent me a list of 30 items they want tracking numbers for. 25 of them, weren't even sold....

They want me to get ALL my cases closed before appealing. Item not received. BUYERS REMORSE returns. Paypal cases, of people that lost on ebay, but decided to try their hand on paypal anyways. Paypal takes forever with cases. Returns take forever, unless you just refund the guy in full without requiring the item back.

I have no idea what to do.

I have 2 other smaller accounts, but my items are pretty freaken niche, so it's been very hard to spread it around any further without people saying " oh hey, that's the same guy selling the same things, isn't it...".

I'm more afraid of my competition noticing and telling ebay, then just ebay noticing.

So yeah, there goes 90% of my total income. I've been going so long on ebay without a hitch, that I got complacent. I always talked about waking up one day and my account being gone, but I was mostly joking. My stealth is perfect and my main account is top rated power seller.

Just, ugh. They did it the night before a holiday, too. Family had to leave on vacation without me. **** ebay.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

waste of time to even save this. RIP. ebay reps are useless. also its not a human in the background its there F'd UP AI BOT. its ok ebay will stuggle in the future and i will be shorting there stock haha cvnts

Re: MC011 "restriction" on my my legitimate non stealth account.
 

make a new one. on non virtual items you have a little chance to restore the acc. make sure to disconnect your paypal so they cant charge fees.
Also always pay fees 29 days after they created the invice. this way you safe 2 month of selling fees when they close your acc

Re: MC011 "restriction" on my my legitimate non stealth account.
 

It sounds like you have too many disputes,did you check your seller performance

Re: MC011 "restriction" on my my legitimate non stealth account.
 

if it is buyer return,did they use Ebay return label,if it has been shipped,refund them,then the case is closed

Re: MC011 "restriction" on my my legitimate non stealth account.
 

I have a bit too much in the global region. Percentages are high, when total numbers are really low. My account is top rated. Really shouldn't be an issue.

And the problem is, no one is able to tell me the exact issue, or exactly what to do to fix it. Different answers from everyone. As far as returns. I have 4. None of them shipped yet. Totaling about $500.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

American ebay reps aren't useless. Philippines reps are absolutely useless human beings in every conceivable way. How ebay thinks saving a bit of money, is worth the aggravation they put on sellers. a problem that can be solved in 5 minutes, takes an hour. So that same american rep could solve problems for 12 people, in an hour, that they pay the guy in the Phillipines, for 12 hours. So how much can they possibly be savings????


no, not a waste of time to save it. It's a REAL account, that is 9 years old. And I have a niche product. If I just pop up again selling all the same things, people will notice. My other accounts sell the same product type, but different things. I sell parts for a product. So those accounts just sell a specific type of part from that product. My main account sells everything. Which is also why I haven't been able to expand out much. Only so many variations of pictures I can take... Guess I'm not very creative.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

No real need for expansion if you have been successful but always have backup stealth accounts going

Re: MC011 "restriction" on my my legitimate non stealth account.
 

I was successful. I got complacent. thinking it couldn't happen to me. Pretending that it will be fine, so I don't have to put much effort into the other two accounts. I can't just relist the 400 items I had on my account. People will notice. And my other 2 accounts don't have as high of limits anyways. I wish I could figure out how to effectively have at least 6 accounts.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

still waiting for a response of any freaken kind, from these nameless faceless pencil pushers. And still no one can tell me why I got restricted.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

So they finally responded. They want me to close out all the cases I have open ( I only have returns), and provide delivery confirmation for all orders. Most of which that aren't delivered yet, are international. So either I spend $100's I don't currently have, for the HOPE they open my account soon, or wait, and still waste $100's for all the things to naturally close out. What a bunch of scumbags. Top rated seller means absolutely jack diddly squat.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

They won't re-instate you and simply want you to provide a good buyer experience by closing all the cases at YOUR expense.

Too many open cases is what triggered your suspension. Ebay is all about triggers it appears ...

Anything trips up a flag and boom. Account is 99.9% gone. With that 0.01% chance of re-instatement.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

I've had so many more open cases at one time, in the past 9 years of selling. Not once has it triggered.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

Yankee labor is too expensive,look at the issue on minimum wage raised to $15/hour.
Do you know Indian call center workers making $500 a month are enjoying middle class yuppy lifestyle,drinking latte during break,shopping brand name goods !
Ebay is known to suspend buyer as well as sellers for too many disputes,buyer who file too many disputes could be banned from buying as she/he becomes a hazard to the Ebay seller community!!!!but she would still be allowed to sell.
If Ebay rep would not tell you why you are banned,either they dont know or they wont tell you.
Have you tried calling 10-5 pm to reach a US rep?

Re: MC011 "restriction" on my my legitimate non stealth account.
 

So I found an old business card from someone from ebay I met once. I called his cellphone. He actually called me back. And then he sent my info to some account executive, who freaken gave me my account back! without having to do any of the things I was told to do.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

Nice http://phazors.com/pics/image1.gif

Re: MC011 "restriction" on my my legitimate non stealth account.
 

lol you know, while I'm glad to get my account back, this really makes me even more negative about ebay.

At least before, I used to believe that there were certain things they couldn't do.

But now, I know that you just have to know someone, and they can do whatever the hell they want. Even things " only one department, with only email communication can do".

So, I recommend you guys go to ebay events and get to know some of the execs. Get a phone number or two. The guy I called almost seemed guilty and wanted to help, and was eager to send my info over to the account exec. He even called me back later that night, from home, to confirm that I was helped.

Who, by the way, also unsuspended my original account that was suspended 15 years ago, and instantly gave me a million dollar limit.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

I had the exact same problem. Im baffled. Mines just happened today. What did you end up doing?

Re: MC011 "restriction" on my my legitimate non stealth account.
 

well... I contacted an ebay exec I met one time at an ebay event.

BUt really, the only way to fix this is to provide all the info they are asking for.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

I just got a mc011 asking for tracking today. i don't even drop ship, and i only have 1 "just didn't like it" case open... which they are returning, and nothing on paypal... All shipments are either in transit or delivered... did have about 20 sales to go out monday, i just created labels for, to get the ball rolling there,. Probably wait till mid week to appeal and have them ask for docs. Which they always do, and they always reject.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

Weird. I did have a bit too many cases. Mainly because of international. If you can prove you can deliver your stuff, you should be good. It's just a pain in the ass.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

I also got a mc011 last week on my legit ebay account. Sent them all documents they asked for including receipts then today got the message saying im indefinitely restricted from selling. I bought the stealth book and I think ill just buy some stealth accounts and see how long they will last. Luckily I have enough saved up to invest in a Shopify store so I might just switch over to Shopify instead. Ebay sucks now.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

yea when they give you that mc011 its over :croc::attention::attention:

Re: MC011 "restriction" on my my legitimate non stealth account.
 

Didn't end for me. I'm back to running at full steam ahead.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

your a very rare circumstance bud we dont all have the phone number of a high ranking eby employee.

for the rest of us peasants mc011 means ITS OVER :peace:

Re: MC011 "restriction" on my my legitimate non stealth account.
 

I would have had it back anyways. He just sped up the process.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

didnt sound like it bud

Re: MC011 "restriction" on my my legitimate non stealth account.
 

Ugh, yeah, it did sound like it. I put most of my eggs in one basket, so of course I was worried. Did I ever, EVER say I wasn't getting it back? Even once? No. The issue was the waiting, as I said.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

i dont care anymore :pout:

Re: MC011 "restriction" on my my legitimate non stealth account.
 

lol says the guy, that had to have the last word, a day later. Your actions don't match your words :lol:

Re: MC011 "restriction" on my my legitimate non stealth account.
 

I feel a little less smart after that back and forth.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

Wow you sound like an arrogant prick.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

awww you poor little baby. Did I hurt your delicate sensibilities? Were you keeping up with the conversation? Tho I sure would love to know what I said that made me an arrogant prick. Go on.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

how can fix this case.same case i have.plaese help me fix this problem.thank you

Re: MC011 "restriction" on my my legitimate non stealth account.
 

How can I get his number?

Re: MC011 "restriction" on my my legitimate non stealth account.
 

I'm in a similar situation. Our eBay accounts are temporarily on hold. We had a number of missed shipping dates as we were fixing a supply issue. One of our accounts was flagged, and it temporarily put on hold the other accounts. They want proof of ID, product invoices and all outstanding buyer requests fulfilled. We have most of this done, and should get the accounts back, but my main issue is the time frame. By the time the remaining tracking and orders are in, and then the paperwork reviewed, we will be in dire need of income.

If anyone has an inside ebay contact (or is an inside ebay contact) that can take care of reinstating accounts please message me.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

Should you pay the fees in the MC011 case?
Or doesn't worth it?

Re: MC011 "restriction" on my my legitimate non stealth account.
 

My accounts has been restricted a few days ago. I have used ebay for selling for about 5-6 years. I do not sell high risk goods (only women's clothes) and my sale is not huge.

I did something stupid and opened another account using identical information (all real and legit), because i thought multiple accounts were allowed. I transferred lots of mine listings to the new account, ebay found out and banned me from selling. Mine main account was also restricted because they are linked.

Ebay has sent me an email asking for tracking numbers or buyer feedback for all my sold items. I sent just over half of my items using large letters, so no tracking numbers, but i do have proof of postage. I have messaged all my buyers to leave feedback. I only had one 'item not received' case, but it was tracked, showing the ebay's packlink lost my parcel. From reading information here, I don't know if this will make any difference.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

multiple accounts ARE allowed. You must have done something specifically wrong.

Re: MC011 "restriction" on my my legitimate non stealth account.
 

my account was mc11, the ebay ask me to upload the tracknumer ,and resolving the case, i have do it ,may the account was die?