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Old 09-01-2009
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Default MC008 SNPD NOTICE: Restricted Account, My job and life over , any help please

Hello, on the 3rd august 2009 i got this messege

Dear ******************

We regret to inform you that your eBay account has been restricted from selling on eBay for breach of our Seller Non-Performance policy.

This means that your account has generated an unacceptably high level of dissatisfaction amongst your buyers. Because of this, we are removing selling privileges on this account for a at least 4 weeks, and are ending any open listings.

You will still be able to buy items, conclude outstanding transactions, resolve issues with your buyers, leave Feedback and access emails in My Messages. However, you won't be able to list any items with this account.

***About eBay's Seller Non-Performance policy***

All eBay sellers must perform in a manner that results in a consistently high level of buyer satisfaction. If a seller is in breach of the Seller Non-Performance policy and eBay may take action against their account.

For more information about our Seller Non-Performance policy, copy this link into a new browser window:

Seller Non-Performance Policy

Here's what you can do now:

We strongly encourage you complete all your current sales in a manner that results in positive buyer experiences, and settle any open issues from previous sales.

Most problems can be quickly resolved with a friendly conversation. We recommend you phone the buyer directly or send them an email asking them to phone you.

You should also resolve any buyer cases open against you in both PayPal and eBay. Here's how to view them:

- eBay: Go to My eBay and click "Resolution Centre". You can respond to the buyer in the Resolution Centre, or send them an email from the item page.

- PayPal: Log in to your PayPal account and click the "Resolution Centre" subtab.

For more information copy these links into a new browser window:

What happens next?

We'll review your account again after 4 weeks. If buyer satisfaction with your account has improved significantly the restrictions will be automatically relaxed or lifted.

If your account standing has not improved (i.e. you haven't resolved cases, and completed any open transactions) we will take further action, which may include the suspension of all of your eBay accounts.

Here's a few tips for ensuring buyer satisfaction:

- Indicate postage costs and time frames clearly and package the item well to ensure it's delivered safely.
- Keep an eye on your "Buyer satisfaction" rating in Seller Dashboard.
- Contact your buyer as soon as possible if any problems arise at your end, such as a delay in posting their item.
- If a buyer contacts you with a concern, you should respond promptly and personally. Most problems can be quickly resolved with a friendly conversation. Phone the buyer directly or send them an email asking them to phone you.

Please be advised that this account restriction does not relieve you of your obligation to pay any fees that you may owe to eBay.

Thank you for your cooperation in this important matter.


eBay Trust & Safety

Basically i have 99% + feedback and 2 months ago a close family member died, and i was very busy and upset, following that i had swine flu for over 3 weeks and i was basically confined to my house, i emailed every buyer and told them this, and i completed or refunded every sale,

a couple of weeks later ebay restricted my selling account, and ive tried emailing them phoning them countless times, and ive had no real help, ive explained to them about the family and illness problems which casues a very small blip in my sales, i still had over 600 positives this last 6 months and only 2 negitives 3 neautral. and over 3000 Positive in total 99.2% in 9 years ive been on ebay,

ive also had this repy

Thank you for your reply regarding the status of your account
*******, as much as I want to grant you the details of your request,
however, it is our policy never to explain exactly what gave us cause
for concern about a particular account, as this could help users intent
on breaching our policies to avoid detection.

Please be advised that we have thoroughly reviewed the information you
provided before we consider the restriction to be lifted.

Please know that our record show that you have received several previous
warnings for SNP before:

10th September 2008
30th December 2008
14th January 2009
3rd August 2009

While we understand that you may not agree with our decision to restrict
your account, please understand that this decision is final and will not
be reversed.

Please remember that as a respected PowerSeller on you have
access to a dedicated PowerSeller Support team that offers you fast
priority email support and telephone support.

For more information copy this link into a new browser window and click
on the "PowerSeller Login" button:

eBay UK: Sell: The PowerSeller Programme

Once you sign in click on the link under the heading "Dedicated Customer
Service" for further information.

Thank you for taking the time to clarify this matter with us, I trust
that this information makes our position clear for you.

Kind regards,


can anyone please help me on this?



Last edited by chrisgcox3; 09-01-2009 at 06:52 AM.
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Old 09-01-2009
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Welcome to the forum.

When you say 'spoke' to ebay, do you mean the low ranks or your power seller manager? The forum is proof that life is not over just because of ebay. There is always a workable solution.... trust me
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Old 09-01-2009
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hello, well i emailed customer support, i do have a power seller number but they say they cant help me on the phone and tell me to email, i must add the
warnings for SNP before:

10th September 2008
30th December 2008
14th January 2009
3rd August 2009

2 of those were actually ebays errors and not mine, also because they restricted me before and ended the listings this causes 1 or 2 bad feedbacks as anyone would be worried saying the auction they bid on was cancelled ect

ive never broken ebay rules that i know of and im an honest power seller " well was lol"

are there any other phone numbers or ways to try and solve this please?
thanks again
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