if you have approved a return and return tracking shows delivered,Ebay gives you 3 days to refund,if you do not,Ebay will do it for you.
if it cannot access your suspended Paypal account,then it will just debit your Ebay seller account.
paypal email address is not the same as Paypal account.
each paypal account can have 6 email addresses
ebay does not suspend your Ebay account just because your Paypal account is suspended,but if one Ebay account is suspended,it could bring down the other Ebay accounts.
if her Paypal account is suspended for reason which has nothing to do with her Ebay activities,Ebay will not suspend her Ebay account but she would not have a way to receive payment on Ebay unless she signed up with Ebay Managed Payment or open another paypal account.
when an Ebay buyer go to My EBAY and opt to return an item,EBay will immediately withhold that payment from your Paypal account.
ifyou go to that Paypal account,you will see that payment but it will say withheld.
So when the buyer returns the item with tracking showing it has been delivered,you can try refunding from Ebay or if you do nothing,in 3 days Ebay bot will refund.
You said the Paypal account has been suspended,but I think either you or Ebay can still access that account to refund the payment,try it and see or just call Ebay.
Last edited by TGMT²; 06-22-2020 at 04:14 PM.
|