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Old 03-15-2020
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Default MC011 limitation - weird message (help!)

I got an MC011 limitation on my eBay but the message I got from them is weird.



"
..........

To appeal this restriction, you'll need to:
Activity on your account didnít follow our policy. More specific details are provided below.

Once these requirements have been met, please reply to this email and we'll begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction

............

"



That's exactly what it says, I didn't cut anything out. They gave me no requirements to do in order to appeal the MC011. Has anyone had this before? Can someone help and suggest me what to do? Worked really hard on this eBay account all 100% positive feedback. I'm not a dropshipper too.
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  #2  
Old 03-15-2020
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Default Re: MC011 limitation - weird message (help!)

Ring them, I range one recently and got it reinstated, was very easy.
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  #3  
Old 03-15-2020
omg omg is offline
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Default Re: MC011 limitation - weird message (help!)

Quote:
Originally Posted by kirkie2 View Post
Ring them, I range one recently and got it reinstated, was very easy.
really? can you elaborate on how the conversation went? what they told you and what you told them?

it will help me and people seeing this in the future

Last edited by omg; 03-15-2020 at 08:55 PM.
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Old 03-15-2020
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Default Re: MC011 limitation - weird message (help!)

Quote:
Originally Posted by omg View Post
really? can you elaborate on how the conversation went? what they told you and what you told them?

it will help me and people seeing this in the future
Have all the account information in front of you.

They asked about the items I sell, where they are kept, and told me to add more keywords to my listings to get more exposure.

This is a new a account 8 weeks old 2 sales, 30+ listings
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Old 03-16-2020
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Default Re: MC011 limitation - weird message (help!)

Quote:
Originally Posted by kirkie2 View Post
Have all the account information in front of you.

They asked about the items I sell, where they are kept, and told me to add more keywords to my listings to get more exposure.

This is a new a account 8 weeks old 2 sales, 30+ listings
oh, I had over 100+ transactions. You got the MC011 limitation?
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Old 03-16-2020
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Default Re: MC011 limitation - weird message (help!)

This is a soft limitation. Just call them and verify ownership.
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Old 03-17-2020
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Default Re: MC011 limitation - weird message (help!)

Quote:
Originally Posted by omg View Post
I got an MC011 limitation on my eBay but the message I got from them is weird.



"
..........

To appeal this restriction, you'll need to:
Activity on your account didnít follow our policy. More specific details are provided below.

Once these requirements have been met, please reply to this email and we'll begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction

............

"



That's exactly what it says, I didn't cut anything out. They gave me no requirements to do in order to appeal the MC011. Has anyone had this before? Can someone help and suggest me what to do? Worked really hard on this eBay account all 100% positive feedback. I'm not a dropshipper too.
just call them or replay to this message and tell that you want to appeal
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Old 03-17-2020
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Default Re: MC011 limitation - weird message (help!)

they will ask for id proof of address and invoices. mc011 is not soft limiation
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  #9  
Old 03-17-2020
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Default Re: MC011 limitation - weird message (help!)

[UPDATE] i called eBay but the regular customer support can't reinstate account with MC011 support, it's only the back end staff, and they communicate via email only i've been told.

I replied to the email but still no response
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Old 03-18-2020
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Default Re: MC011 limitation - weird message (help!)

keep us updated bro... i have mc011 like 30 total haha
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Old 03-18-2020
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Default Re: MC011 limitation - weird message (help!)

Quote:
Originally Posted by kirkie2 View Post
Ring them, I range one recently and got it reinstated, was very easy.
Can you elaborate? I have got this MC011, provided all docuemnts and later the mail comes saying that the account is threat to eBay and you are no longer allowed to use eBay.
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  #12  
Old 03-18-2020
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Default Re: MC011 limitation - weird message (help!)

Quote:
Originally Posted by burbur View Post
they will ask for id proof of address and invoices. mc011 is not soft limiation
Really, I think this is a very major limitation and a lot of my account were shut after good sales. Please advise if you have any idea on how to go around this and I can try. Thanks.
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  #13  
Old 03-18-2020
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Default Re: MC011 limitation - weird message (help!)

recently as well?
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  #14  
Old 03-18-2020
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Default Re: MC011 limitation - weird message (help!)

Quote:
Originally Posted by nik_us View Post
Really, I think this is a very major limitation and a lot of my account were shut after good sales. Please advise if you have any idea on how to go around this and I can try. Thanks.
Welcome to the forum - all the best as you master stealth

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Old 03-18-2020
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Default Re: MC011 limitation - weird message (help!)

Quote:
Originally Posted by nik_us View Post
Really, I think this is a very major limitation and a lot of my account were shut after good sales. Please advise if you have any idea on how to go around this and I can try. Thanks.
do not pay fees and create next account
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