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Old 04-12-2020
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Default Trust and Safety during Covid

Anyone got through T&S for MC011s and other suspensions during Covid? Wondering if they are working from home.. if it's possible to get suspensions lifted during this time at all.
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Old 04-12-2020
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Default Re: Trust and Safety during Covid

Yes they are working no stop
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Old 04-12-2020
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Default Re: Trust and Safety during Covid

I got through after 15 replies. They either kept saying I was missing information or that I was replying to the wrong message. Just keep sending replies every 12 hours if you didn't do anything obviously wrong and are still suspended. I had a return request open, and three reps said they couldn't reopen my account until I handled all open cases, so I just refunded the buyer as soon as the tracking was scanned in.
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