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MC010 Notice: eBay Account Limited - Verify Identity
 

I opened up a new ebay account with the same information, and listed an item....Less than an hour later I get this email:

Thank you for selling on eBay. To maintain a safe and secure online marketplace, eBay may require additional verification for newer sellers from time to time. Your listings have been placed on hold until we can talk with you.

To prevent your account from being closed, please contact eBay within the next 48 hours at the link below.

You can always sign in safely on the eBay home page first before using the Contact Us link above.

We appreciate your cooperation in verifying your account as quickly as possible and welcome you as a valued member of our trading community.

Sincerely,

eBay Trust & Safety team

I clicked the link, and I was asked to call Ebay to verify my account. So I went ahead and called them, and I had no problems verifying my identity.

Does anyone know why I was asked to call them. I confirmed the phone number with the pin number before I listed the item. My paypal was already fully setup as well since its linked to one of my other accounts. I want to open up a few stealth accounts, but how am I suppose to get around ID verification if they ask me to call them within 48 hours? If I'm using bogus info, there is no way to verify who I am. What do you guys do in this situation??

Tell us more about your Paypal account. and what "same information" you used on that new eBay account.

I read on one of the posts that you can open up several ebay accounts with the same info. So if one gets hit with a few violations, then you can move on to the next one. My paypal account is a premier account and is fully verified with all of my real info. I have not been suspended yet, so these are not stealth accounts. I used all of the same info on the 2nd ebay account as I used on paypal and the 1st account. Same address, phone number, and everything else that they ask for. I setup automatic payments with paypal, and didn't add a credit card to the 2nd account...Could this be the reason why I had to call them?? When I start opening up stealth accounts, will I have to call them to verify my identity everytime, and if so, how will I be able to get around it if it will be all bogus info? Only reason why I was able to verify my identity is because they asked me 5 questions that they pulled from a nationwide database that I was able to answer with no problems.

Yes, you can set up several eBay accounts with same info. One goes down (suspended), the others will get linked automatically.

Setting up additional accounts using the same info from the other should trigger the verification because eBay system thinks there could be an Identity Theft. Once you get it verified, they'll leave you alone. But like I said, one goes down, the other won't last long.

To set up true stealth accounts, do not use the info that related to any prior suspended ebay or limited paypal accounts. And do not clone accounts, they won't be beneficial. If you have not had any problem with eBay and Paypal before, there is no need to set up stealth or back up unless you don't feel safe or know something bad is gonna happen. (I assume you had a MC019 taken down but no suspension yet)

After you set up stealth, right before you can sell, eBay system will force you to do an automatic phone verification only. This is a different type verification, no question will be asked, you'll get a 4-digit PIN to enter.

To fully understand how stealth works without missing any important factors, I would suggest you purchase a stealth book to follow through. :ranger:

I verified the account with the pin number before I got the email that stated I needed to call them within 48 hours to verify my identity. I'm not sure why I still had to verify and call them if I verified the account with the pin number :noidea: .... I have already purchased the stealth book, but do not want to waste time by setting up accounts if I'm going to have to call them to verify my identity.

PIN only verifies your phone#. eBay wants to know more about you since the new account has many info same as the other one. When the stealth account is set up in the correct way without leaving any trace, eBay system will not do any further verification after the PIN verification. :ranger:

Oh Ok Cool! Thats exactly the info that I wanted! Thanks for the help!

HI,I got the same problem as you ,What 5 quesitons will ebay ask ? Can you please let me know ,so i can prepare the answers .Did ebay restore your account after you answered 5 quetions .

I sent you a pm. They pull the questions from a nationwide database, then you just have to answer them. Its multiple choice, they ask you a question, then give you 5 choices, and you have to answer it correctly. The questions that I was asked were what street have I lived on, and what year did I graduate from high school. Once I answered those questions, the rep said there was no need to ask the other 3 questions, and went ahead and restored my account. Not as bad as I thought it would be. Good Luck!

^How did they get all that info about you without a SSN?

Yeah, what exactly is this "National database?"

I receive this from eBay today MC010 Notice: eBay Account Limited - Verify Identity - They want me to call and verify what ?s will i be asked and will it be a problem if its not in my name since my original account was suspended will i be ask for SSN? PLEASE HELP I HAVE 48 HOURS i verifyed my bank already still asking me

Re #11:
The national database is compiled information from credit reporting agencies (not directly from those agencies but submitted by them into the mainstream search indexes), public records such as general driver license pool, jury registrations, voting records, newpaper notices such as graduation announcements or weddings or even inheritance publications, or any number of details from hundreds of mailing lists or other databases.

Re #12:
The questions will be randomly created based on a large pool of data. You can never know what exactly will be asked unless and until you actually call and suffer the indignity of being treated like a criminal or liar.

Often, this issue pops up for people who are ADDICTED to clearing cookies and/or flash. Stop pretending to be sneaky and the odds of encountering this problem are reduced by a large percentage.

vic,

you said "Often, this issue pops up for people who are ADDICTED to clearing cookies and/or flash. Stop pretending to be sneaky and the odds of encountering this problem are reduced by a large percentage."


Dont you clear cookies and flash by default every single time you start OR end a firefox session[better privacy settiing] ?

I do not ever allow flash, so ebay and paypal think I'm old school without flash installed. Like windows 95 style old school.

I keep my cookies. They never bother me with user verification crap of that kind.

Flash objects only get stored *IF* you have a flash interpreter installed in your system. Uninstall Adobe Flash and Shockwave. Then you can run naked through banner ads with nary a scratch or a stain.

If you let flash in, they know it. If you come back and the flash objects they recorded are no longer there, they think you are hiding or that a different computer is attempting to use your login. Either case is cause for them to be concerned.

But, if the flash object doesn't work, they don't log a record of it. They log that no flash was detected and no object injected. They don't EXPECT you to have one when you come back.

You are not required to have a flash interpreter installed. It is not factory default on Microsoft discs. It's a 3rd party add on. So unless users go get the plugin and deliberately install it on their computer or your computer came with it pre-installed by DELL or HP or whoever, it wouldn't be there. Less than half of PCs have it. Most people never install it. So not having it is not suspicious. Having it and cleaning it *IS* suspicious.

thanks VIc,

clear as anti-mud :) I will be implementing that right away. Ignore my PM

what will the Ebay bot do to

1) user that allowed flash cookie deposit
2) user no longer has flash cookie
3) user verifies ID with tel[pin] call
4) user no longer has flash installed on system

hmmmmmmmmmmmmm

I already replied to the PM. Heh.

1+2+3+4=??

Never been documented. Somebody has surely tried it.

If you go with that and get limited, you could call them, get them to openly address the topic, then explain that your computer gave out (do not say stolen) or fell in the pool and you had to buy a new one. That's why it is fresh and clean...


One thing is likely though. If you continue with your recent pattern, you'll probably get an MC115 or something similar pretty soon. But you'll never know when the axe will fall.

If you go cold-turkey now or at a time when you can suffer the possible limitation, you dictate the timing of the inconvenience. Try to do it when your funds are in your bank and you don't have any active listings. Worst case scenario, they don't have your stash.

How can I find out if they stored any flash objects or not? Does this website tell you?

Adobe - Flash Player : Settings Manager - Website Privacy Settings panel

When I go there I notice a "paypal.com". Does that mean paypal stored a flash object?

The site does show you. Yes, that means PP left an object.

If you have a flash interpreter installed and you visit a site that has flash elements, you get a flash object. Unless you use a flash blocker. Using a flash cleaner is problematic.

Install a blocker or uninstall your flash interpreter. Then clean all the LSO.

However, if you do it now, you might get nailed with the confirmation issue next time you log into paypal.

There's already a few decent explanations in a couple threads. No need for me to repost the long explanation again. Just do a quick search to get more info.

Yeah, I just ran a few tests and I found out the one that ebay stores when you log in is called "secureinclude.ebaystatic.com"


What about on MACs, can they do store flash objects too?

Thanks

Mc010 ebay account limited - verify identity
 

received the following today:

Thank you for selling on eBay. To maintain a safe and secure online marketplace, eBay may require additional verification for newer sellers from time to time. Your listings have been placed on hold until we can talk with you.
To prevent your account from being closed, please contact eBay within the next 48 hours at the link below. You may be asked to sign in:

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^


I had my cousin open up a new Ebay sellers account for me with all his real info,(ss# , street address, bank account, credit card , everything) All the info is legit. I sell from my computer that has been cleared of cookies, flash cookies, etc. Do you think its a matter of just having my cousin call ebay and answer their identity verification questions?

If you have all the information correctly then you can call! Be sure to call from a number that is not on file with ebay from any suspended accounts!

Ebay phone support experience
 

Hey Guys

Thanks to everyone on this thread i was able to verify my account. I just wanted to add something so if anyone comes across this situation they would know what to do. I registered my ebay under an address but i was not sure of the nearby landmarks/counties but reading the previous comments i thought i would just answer none of the above.

So when i called up ebay the first question had that none of the above option but the next one did not, they asked me which of these places is near to the address you listed on ebay, and i wasnt sure so i answered none of the above anyways, the ebay representative told me that that was not an option so i quickly made up something about enrolling in a near by university and that they found an apartment for me and that is why i do not know the area well, and so he asked me another question with the none of the above answer and well i got my account.

Just try not to panic if you get into the same situation, since they know very little of your previous personal history you can make up something if you are quick about it.

I hope this helps!

I would really appreciate if anyone could leave more sample questions you have been asked when completing phone verification with ebay. As my stealth account uses a ficticious name, I dont see them finding much info in this 'national database'.

I tried to start a Paypal Sticky a few months back, but I guess they didn't feel it was necessary.

Anyway, first you need to call from the phone number registered on the account. Then the computer will verify the number and pass you to T&S monkey.
Then the first questions are name. address. and age.

Then is is usually 2 multiple choice questions like.

Area code/ Zip code/address of previous addresses
number of bedrooms/bath/pool /fireplace of current home
surrounding streets/landmarks/parks/
cant remember the rest but others here can add to the list

Do a google search and get as much info you can about the register name and address you used.

Try to answer none of the above even if it is not an option. Some let you pass others press you for an answer. Then you take an educated guess and have 20-25% chance.

After that they will tell you to hold on and if you didn't get any correct they will tell you to fax in additional info.

MC010 Notice: eBay Account Limited - Verify Identity 48 hours to respond
 

Hi enigma,
I got the same problem. Could you tell me what the nationwide database is? Thank you very much. Vic said there is a way that we can uninstall the adobe flash to avoid the flash cookies. I want to try his way, after I bought computer. Thx.

Having Troubles with "Contact US" PIN
 

I'm using Vumber. It has worked fine for months for me. But right now I have a couple of new accounts and I have to call in to ebay to verify myself as a new seller and in the PIN they want. On both of my accounts as I type in the numbers the ebay prompt comes up and says that they cannot verify my account. I have tried several PINs and none have worked. They ask me to keep trying PINs when I went to chat with eBay. They instruct me to go to ebay.com/contactus page. I know if it takes longer than 48 hours to contact them, they will me to send in ID verification. What can I do? Should I chat with customer service. I have stealth info on both accounts. I tried to chat with someone and they finely told me after an hour to go to contact us page and type in "Selling Limit" in which that is not the the problem but I will get the "Trust and Safety" department. So far I haven't chat with the "Trust and Safety" department. Not sure if I should. In the past I would just but the PIN in and say nothing of the above to everything and call within 48 hours and have no problem. One account I have 24 hours left to get a hold of them and the other it's been a week.

some questions i received on stealth accounts with mc010 was:

*age
*zip code
*area code (previous and present)
*counties lived in
*companies worked for
*streets lived on in past

some i made up and answered any one, some i said none of the above. Only had 2 require further documents to be submitted. All the rest passed . :)

You're in China. The nationwide database thing is only for US accounts. If you're using a US account from China, you're just asking for trouble.

hi, how about buy vpn, and use the US IP address to log in ebay account.