Reply from eBay after suspension.

[Buzz_uk]

Hi any thoughts on the below?

I am contacting you from the Executive Office of eBay in relation to an email sent to Rob Hattrell. My name is Patrick, I have been asked to reach out to you on Rob’s behalf..

I understand from your email that you are contacting in relation to a suspension placed on your account, I would be happy to investigate your concerns.

Upon investigation I can see that your account has been suspended due us not being able to verify the information that was provided to us to satisfy our obligations under the applicable financial regulations.

Due to the above your account has been suspended, we are unable to offer reinstatement and any funds not already paid out will be retained by eBay as required by law. I do apologise if you did not receive correspondence advising of this.

Should you require any further information please review our User Agreement and our Payments Terms of Use.

I am sorry to deliver what I know will be a disappointing response.

Kind regards

[phaz0rz]

Seems they caught onto you using a "stealth" identity.

[e2free]

Yeah they can't seems to validate your ID
By the way where have you sent email

[winge00]

So I am guessing this was stealth acc, Right,

If so it might be one of ur info has not been verified or validated,

[betterlife2021]

ebay is thief!
They should pay out your money no matter if you could keep your account or not, because you have sold items, and the money belongs to you. they may block your account but they could not keep your money!

[SaiJin]

Originally Posted by betterlife2021

ebay is thief!
They should pay out your money no matter if you could keep your account or not, because you have sold items, and the money belongs to you. they may block your account but they could not keep your money!

Well this logic doesn't really apply to eBay so it's best we figure out what to do.

[Reloot]

That sucks. The funds will most likely go into escheatment which you'll have to get it back via the state.

Seeing you are from the UK, it might be a different story. I would ask live chat help on what is going to happen to the funds since you can't get your identity verified.

Is it a stealth account?

[murdered_by_ebay]

nothing new here , the TO forgot to mention they sent in a stealth ID after which they were suspended and the funds were frozen indefinitely

[winge00]

This answers every thing,

He should keep chasing for funds, ebay shud not keep funds,

[rsot]

Originally Posted by murdered_by_ebay

nothing new here , the TO forgot to mention they sent in a stealth ID after which they were suspended and the funds were frozen indefinitely

Seems like it about the stealth ID

[agent006140]

it said it is keeping the fund ,complying with financial regulation.
what did you sell?
exact wordings-
Upon investigation I can see that your account has been suspended due us not being able to verify the information that was provided to us to satisfy our obligations under the applicable financial regulations.

Due to the above your account has been suspended, we are unable to offer reinstatement and any funds not already paid out will be retained by eBay as required by law. I do apologise if you did not receive correspondence advising of this.