 eBay suspension problem should I take legal actions?
Hi.
My ebay account was suspended 3 weeks ago, the account was a legit 8 years old account from my girlfriend.
I did 50 legit sales ( sneakers, legos, collectables) Also purchased some items ( Average 5k earnings per 90 days .
All my sales/purchases were legit with just 2 problems, 1st one was with eBay sneakers authentication centre they sent my shoes back because they were not able to authenticate my shoes ( shoes were 100% original ) and the other one for a sale I did that the parcel got lost, the customer was an ass and created a claim but was refunded asap, those were all the problems I had until 1 month ago when I decided to list a "PDF INSTRUCTION MANUAL " For a rare lego set, the listing was 100% clear and valid, the description was also super clear with cap letters saying that this was only a PDF sent by ebay message and that the customer needed to buy the lego pieces.
Listed it for $10 and sold 6 in 3 days, great, after a few days more sold a few more and then just had 2 claims open from customers because they didn't get the lego, I told them that no refunds because I sent the instructions and the sale was clear, I contacted ebay live chat about this and they told me to not worry, they checked my listing and they told me that everything was perfect and well explained, they closed both cases and returned me the money.
I contacted ebay again, asking if I should change something from the listing, as I never listed a digital good before and they told me that it was "perfect" ( I still have the chat transcripts ofc).
After 2 weeks I sold around 60 instructions and had 8 open claims, from people that were just idiots that didn't check the title or description, or just people trying to scam and get the money back.
My account got suspended because I had "many open claims" I contacted ebay and explained everything, they didn't care about it, suspension is not removable. I told they that I have the chats that they can check that my listing was perfect and 100% with ebay rules saying that every problem I had about that item they would just close it for me. They didn't care.
Final frustration came after they suspended my account, they just gave the money back to everyone that created a claim, even if the item was delivered, so ebay just stole me 120$ and they are even charging me fees because of the claims.
Should I take legal actions against ebay? I feel like this is not right, they are just taking my money. I did everything right, asked ebay If I should remove it or something and they told me that it was right x3 times.
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